IBM Cloud Docs
Getting help and support

Getting help and support

If you experience an issue or have questions when using IBM Cloud® Load Balancer service, you can use the following resources before you open a support case.

  • Ask a question in the AI assistant from the console or the IBM Cloud CLI.
  • Review the FAQs in the product documentation.
  • Review the troubleshooting documentation to troubleshoot and resolve common issues.
  • Check the status of the IBM Cloud platform and resources by going to the Status page.
  • Review Stack Overflow to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and load-balancer-service, so that it's seen by the IBM Cloud development teams.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.