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Getting help and support for image templates

Getting help and support for image templates

If you experience an issue or have questions when using serviceName, you can use the following resources before you open a support case.

  • Ask a question in the AI assistant from the console or the IBM Cloud CLI.
  • Review the FAQs in the product documentation.
  • Review the troubleshooting documentation to troubleshoot and resolve common issues.
  • Check the status of the IBM Cloud platform and resources by going to the Status page.
  • Review Stack Overflow to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and service-Name, so that it's seen by the IBM Cloud development teams.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And if you're looking to provide feedback, see Submitting feedback.

Providing support case details

To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable. Review the following types of information to include in your support case for issues with serviceName.

  1. Provide your transit gateway ID:

    • Run ibmcloud tg gateways to get the ID for the transit gateway in question from the output, and then collect the output of these commands ibmcloud tg gateway GATEWAY_ID and ibmcloud tg connections GATEWAY_ID.
    • In the output of the previous command, get the connection IDs for the connections to the relevant VPCs, and if relevant, the classic infrastructure connection. Also, collect the output of the following command against each connection ID: ibmcloud tg connection GATEWAY_ID CONNECTION_ID.
    • Ping and trace results for connectivity issues.

  2. Provide a network diagram with your specific setup.

  3. List your source and destination IP addresses.