Why am I receiving a no smart card readers found error when I use the Management Utilities?

IBM Cloud® Hyper Protect Crypto Services is deprecated. As of 28 March 2026, you can't create new instances, and access to free instances will be removed. Existing premium plan instances are supported until 28 March 2027. Any instances that still exist on that date will be deleted.

You get an error when you start the Smart Card Utility Program or the Trusted Key Entry application. The error can occur even when two Identiv SPR332 V2 smart card readers are attached to USB ports on your workstation.

You might receive the following error message:

No smart card readers found when you start the application
No smart card readers found when you start the application.

The Identiv SPR332 smart card readers are not attached to your workstation, or the device driver for the smart card reader is not correctly installed on your workstation.

Attach two Identiv SPR332 smart card readers to the USB ports of your workstation. If you attach two Identiv SPR332 smart card readers to your workstation and still get this error, install the device driver.