---
name: hs-crypto-support
title: Getting help and support for Hyper Protect Crypto Services
description: If you experience an issue or have questions when using Hyper Protect Crypto Services, you can use the following resources before you open a support case.
last-updated: 2026-07-01
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/hs-crypto?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting help and support for Hyper Protect Crypto Services
{: #getting-help}

IBM Cloud® Hyper Protect Crypto Services is deprecated. As of 28 March 2026, you can't create new instances, and access to free instances will be removed. Existing premium plan instances are supported until 28 March 2027. Any instances that still exist on that date will be deleted.
{: deprecated}
{: troubleshoot}

If you experience an issue or have questions when using Hyper Protect Crypto Services, you can use the following resources before you open a support case.
{: shortdesc}

* Review the error message that is displayed on the UI. Normally, it also appends a help link to help you learn more and resolve the issue.
* Review the [FAQs](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-faq-basics&format=markdown) in the product documentation.
* Review the [troubleshooting documentation](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-sitemap&format=markdown#sitemap_troubleshooting_key_management_service) to troubleshoot and resolve common issues.
* Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status){: external}.

If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case&format=markdown). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback&format=markdown).

## Providing support case details
{: #support-case-details}

If you need to open a support case for your issue, make sure that you include the following information for the IBM Support team to faster and better investigation:

- Your instance ID. 

    You can find the ID on your instance dashboard through **Overview** > **Instance** > **Instance ID**. Or, you can [retrieve the ID with the API](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-retrieve-instance-ID&interface=api&format=markdown){: external}.

- Standadn plan: Your instance KMS endpoint. 

    You can find the endpoint URL on your instance dashboard through **Overview** > **Instance** > **KMS public endpoint URL**. Or, you can [retrieve the API endpoint URL with the API](https://cloud.ibm.com/apidocs/hs-crypto#getinstance){: external}.

- Unified Key Orchestrator plan: Your instance Unified Key Orchestrator endpoint.

    You can find the endpoint URL on your instance dashboard through **Overview** > **Instance** > **Unified Key Orchestrator endpoint URL**. 
  
- BYOHSM: Your instance HSM connector ID. 

    You can find the connector ID on your instance dashboard through **Overview** > **Instance** > **HSM connector ID**.
    
    The Bring Your Own HSM (BYOHSM) function is available only in the Standard Plan service instances in the VPC-based regions. For the VPC region list, see [Regions and locations](https://cloud.ibm.com/docs/hs-crypto?topic=hs-crypto-regions&format=markdown#available-regions).