Getting help and support

If you have problems or questions when you are using the IBM Spectrum Symphony offering on IBM Cloud, you can use the following options:

• You can contact IBM Spectrum Computing Symphony online support at https://www.ibm.com/mysupport.
• You can call IBM Support. For a list of country-based numbers, see https://www.ibm.com/planetwide.

IBM Spectrum Computing Symphony support is provided 24x7x365 for Severity 1 issues and during client business hours (8 AM to 5 PM) for Severity 2, 3 and 4 issues.