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Responsibilities for operating services in your deployment

Responsibilities for operating services in your deployment

In IBM Cloud, the responsibilities for deploying, operating, and securing products are shared between IBM and you, the application provider. It is important for you to understand these responsibilities for every IBM Cloud service you've deployed as part of the reference architectures.

Depending on the product, the responsibility for the following types of tasks (which span activities for Day 0, Day 1, and Day 2) can be exclusive to IBM, you, or shared. The tasks for each type of product are grouped in the following categories, which cut across nearly all of the IBM Cloud Framework for Financial Services's best practices and requirements.

Incident and operations management
Includes tasks such as monitoring, event management, high availability, problem determination, recovery, and full state backup and recovery.
Change management
Includes tasks such as deployment, configuration, upgrades, patching, configuration changes, and deletion.
Identity and access management
Includes tasks such as authentication, authorization, access control policies, and approving, granting, and revoking access.
Security and regulation compliance
Includes tasks such as security controls implementation and compliance certification.
Disaster recovery
Includes tasks such as providing dependencies on disaster recovery sites, provision disaster recovery environments, data and configuration backup, replicating data and configuration to the disaster recovery environment, and failover on disaster events.

For more information, see Shared responsibilities for using IBM Cloud products.