Tracking Email Status

This portion of the documentation provides an overview of the status tracking system that is integrated with Event Notifications for emails sent from a custom domain. The system generates logs containing crucial data, such as the size of the email and masked sender and recipient email addresses, to ensure privacy and security. The system tracks three primary email statuses: Delivered, Deferred, and Bounced, providing valuable insights into the success and potential issues with email delivery.

• Delivered

When an email is delivered successfully, a "SENT" log is created. The log contains essential data, such as the size of the delivered email and the masked sender and recipient email addresses, to maintain privacy and security. For example, a delivered log may look like this:

An email of size 1xxx bytes is sent to each of the following destinataries: [g*e*m*n*h*a*i@yahoo.co.in], from the sender: t*s*<*o*e*l*@xyz.com>

• Deferred

When an email delivery is temporarily delayed, it is considered deferred. In Postfix and SMTP contexts, deferral occurs when the receiving mail server cannot accept the email for a short period due to technical reasons. The system logs deferred emails until they are delivered or a timeout period of 5 days elapses. During this time, the email is retried with an exponential time out to ensure successful delivery. For example, a deferred log may look like this:

An email of size 1xxx bytes is deferred to each of the following : [y*s@test.com], from the sender: A*h*i*<*e*t@xyz.com>connect to test.com[x.x.x.x]:25: Connection timed out

• Bounced

When an email fails to deliver successfully, it is marked as a bounce. The log for a bounced email contains information about the error reason and SMTP error code. SMTP error codes provide specific details about the nature of the delivery failure. Event Notifications does not attempt to retry bounced emails. It is crucial for users to take corrective action in case of bounced emails, as this can negatively impact the sender's reputation. For example, a bounced log may look like this:

An email of size 1xxx bytes is bounced ,Please check the authentacity of the emails: [g*a*g*n*1*3@in.ibm.com], from the sender: t*s*<*o*e*l*@xyz.com>host xyz.pphosted.com[] said: 550 5.1.1 User Unknown (in reply to DATA command )