---
name: dl-getting-help
title: Getting help and support for Direct Link
description: If you experience an issue or have questions when using Direct Link, you can use the following resources before you open a support case.
last-updated: 2026-04-24
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/dl?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting help and support for Direct Link
{: #help-and-support}

If you experience an issue or have questions when using Direct Link, you can use the following resources before you open a support case.
{: shortdesc}

* Ask a question in the [AI assistant](https://cloud.ibm.com/docs/overview?topic=overview-ask-ai-assistant&format=markdown) from the console or the IBM Cloud CLI.
* Review the [FAQs](https://cloud.ibm.com/docs/dl?topic=dl-faqs&format=markdown) in the product documentation.
* Review the [troubleshooting documentation](https://cloud.ibm.com/docs/dl?topic=dl-troubleshoot-connection-down-after-scheduled-maintenance&format=markdown) to troubleshoot and resolve common issues.
* Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status){: external}.
* Review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud){: external} to see whether other users experienced the same problem. When you ask a question, tag the question with `ibm-cloud` and `direct-link`, so that it's seen by the IBM Cloud development teams.

If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/support?topic=support-open-case&interface=ui&format=markdown). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback&format=markdown).