---
name: dl-dl-netbond
title: AT&T NetBond for Cloud ordering considerations
description: 'Follow these steps to request activation and provisioning from AT&T NetBond for Cloud:'
last-updated: 2025-08-07
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/dl?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# AT&T NetBond for Cloud ordering considerations
{: #netbond}

Follow these steps to request activation and provisioning from AT&T NetBond for Cloud:

1. Order the NetBond connect on the AT&T portal.

   AT&T NetBond requires two Direct Link Connect orders, one for the Primary connection and one for the Secondary. To proceed with placing this order, select the appropriate port for either the Primary or Secondary connection.

   ![NetBond ports](images/net-bond-port.png){: caption="NetBond ports" caption-side="bottom"}

   NetBond is responsible for making sure that this VLAN is not in use with any NetBond connections within IBM.
   {: note}

1. Using your IBM Cloud account, order an IBM Cloud® Direct Link Connect gateway by using the [IBM Cloud console](https://cloud.ibm.com/login){: external}. For instructions, see [Ordering IBM Cloud Direct Link Connect](https://cloud.ibm.com/docs/dl?topic=dl-how-to-order-ibm-cloud-dl-connect&format=markdown).

   * When defining the IP range to be used for BGP, select **Manual-select IP**.
   * Choose the IP range that you want to use with this gateway.

      Ensure that the IP range you select matches the range specified in the AT&T NetBond portal. Additionally, verify that you are using the correct Primary or Secondary subnet corresponding to the port that you have chosen.
      {: note}

   * In the BGP ASN field, specify the ASN provided by AT&T.

1. Open an IBM Support case. For details, see [Create a case](https://cloud.ibm.com/unifiedsupport/cases/add) in the IBM Support Center.

   * Select the **Direct Link Connect** tile.
   * In the IBM Support case, add the following information:

      * **Subject**: ATTN: SNS - DL Connect AT&T NetBond Activation & Provisioning
      * **Description**:
         * Route this case directly to the Special Network Services (SNS) queue for Direct Link Connect implementation with AT&T NetBond.
         * Include the NetBond connection service key that was assigned by NetBond (as provided in Step 1).
         * Include the direct link name or service key from the Direct Link page. For example, `0xx43ex3-b8f0-4d52-8b84-x91af2x02yy3`.

The SNS team receives the IBM Support case and initiates a series of steps to bring routers and the IBM portal database into synchronization.

After completion, the IBM Support case is annotated and closed. The timeframe for this activity is five business days from receipt of the case in the SNS queue.