Customizing the search bar

Control how customers interact with the search bar.

Decide whether the search bar can interact with customer query submissions in the following ways:

• Propose alternative search terms when a misspelling is detected
• Propose better query wording with type-ahead

These search bar customizations are available for all project types except Conversational Search. Similar features, such as autocorrection, can be configured for the chat widget where you deploy the project.

To customize search bar behavior, complete the following steps:

1. From the navigation pane, open the Improve and customize page.

2. Expand Customize display from the Improvement tools pane, and then click Search bar.

3. Turn the following features on or off by setting the associated switcher:

   Autocompletion

   As the customer types a word as part of a query into the search bar, completed words are displayed as suggestions. The user can click a suggestion to add it to the query. The suggested words are based on terms from the project documents. Suggestions are not based on terms from the user's search history and the project does not learn from the user's choices. This setting is enabled by default.

   Spelling suggestions

   Recognizes words that are misspelled in the customer query. After the query is submitted, a Did you mean: link is displayed that shows a corrected version of the original query. The customer can click the corrected query to submit it. This setting is disabled by default.