Why do I see a volume mounting error when using the IBM Cloud Object Storage plug-in?

When deploying an app that uses the COS plug-in, you see an error message similar the following.

Error mounting volume: s3fs mount failed: s3fs: error while loading shared libraries: libfuse.so.2: cannot open shared object file: No such file or directory

The plug-in version you are using is deprecated. Update your COS plug-in to a supported version.

Follow the steps to update the COS plug-in.

1. Check your plug-in version by running the following command.

   kubectl get deploy ibmcloud-object-storage-plugin -n ibm-object-s3fs -oyaml | grep productVersion
   

2. Review the change log for the latest version information.

3. Update the COS plug-in. For more information, see Updating the IBM Cloud Object Storage plug-in.

4. If the issue persists, contact support. Open a support case. In the case details, be sure to include any relevant log files, error messages, or command outputs.

The COS plug-in is now available as a managed add-on. If you are using the COS plug-in Helm chart, consider migrating to the add-on. For more information, see Enabling the IBM Cloud Object Storage add-on and Migrating from the Helm plug-in to the cluster add-on.