Getting help and support

Contact Portworx support by using one of the following methods.

Sending an email to support@purestorage.com.
Calling +1 (866) 244-7121 or +1 (650) 729-4088 in the United States or one of the International numbers.
Opening an issue in the Portworx Service Portal. If you don't have an account, see Request access.

Gathering logs

You can use the following script to collect log information from your Portworx cluster.

The following script collects Portworx logs from your cluster and saves them on your local machine in the /tmp/pxlogs directory.

Clone the ibmcloud-storage-utilities repo.

git clone https://github.com/IBM/ibmcloud-storage-utilities.git

Navigate to the px_logcollector directory.

cd ibmcloud-storage-utilities/px_utils/px_logcollector/

Run the px_logcollect.sh script.
- To collect logs from all worker nodes in your cluster, run:
```
sudo ./px_logcollect.sh
```
- To collect logs from specific worker nodes only, run:
```
sudo ./px_logcollect.sh --workers <worker-IP> <worker-IP> <worker-IP>
```
If you specify the --workers option, the log files are saved in the /tmp/pxlogs/<worker_node_IP> directory, with the private IP address of each worker node as the folder name. To get the private IP addresses of your worker nodes, run kubectl get nodes.
Review the log files locally. If you can't resolve the issue by reviewing the logs, open a support ticket and provide the log information that you collected.