---
name: codeengine-get-support
title: Getting help and support for Code Engine
description: If you have problems or questions about Code Engine, you can get help by joining the Code Engine community in Slack, asking questions through a forum, or opening an IBM Cloud support case.
last-updated: 2026-03-10
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/codeengine?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting help and support for Code Engine
{: #get-support}

If you have problems or questions about Code Engine, you can get help by joining the Code Engine community in Slack, asking questions through a forum, or opening an IBM Cloud support case.
{: shortdesc}

* Ask a question in the AI assistant from the console or the IBM Cloud CLI.
* Review the [FAQs](https://cloud.ibm.com/docs/codeengine?topic=codeengine-faqs&format=markdown) in the product documentation.
* Review the [troubleshooting documentation](https://cloud.ibm.com/docs/codeengine?topic=codeengine-troubleshooting_over&format=markdown) to troubleshoot and resolve common issues.
* Review forums such as Stack Overflow to see whether other users ran into the same issue. If you have technical questions, [post your question on Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud-code-engine){: external} and tag your question with `ibm-cloud-code-engine`.
* Get help from the open source community by searching for information on the internet or by asking questions in forums and on websites that support these tools.
* You can also contact IBM Support by opening a case. To learn about opening an IBM support case, or about support levels and case severities, see [Contacting support](https://cloud.ibm.com/docs/get-support?format=markdown).

## Providing support case details
{: #support-case-details}

To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable. Review the following types of information to include in your support case for issues with Code Engine.

* Name of the targeted region. See [Regions for Code Engine](https://cloud.ibm.com/docs/codeengine?topic=codeengine-regions&format=markdown).
* Name of your Code Engine project. See [Working with a project](https://cloud.ibm.com/docs/codeengine?topic=codeengine-manage-project&format=markdown#target-a-project).
    * For your project, also include its CRN (Cloud Resource Name) and GUID (globally unique identifier). The project details page in the console provides provides a convenient way to obtain project details when troubleshooting. See [How can I see details about a project](https://cloud.ibm.com/docs/codeengine?topic=codeengine-manage-project&format=markdown#project-details)?

* Name of your app, job, or function.  See [Working with apps in Code Engine](https://cloud.ibm.com/docs/codeengine?topic=codeengine-application-workloads&format=markdown), [Working with jobs](https://cloud.ibm.com/docs/codeengine?topic=codeengine-job-plan&format=markdown), and [Working with Functions](https://cloud.ibm.com/docs/codeengine?topic=codeengine-fun-work&format=markdown).

* Does your app, job, or function use a a build of your source that is stored in a Git repository or is it stored locally on your workstation?  See [Working with builds](https://cloud.ibm.com/docs/codeengine?topic=codeengine-plan-build&format=markdown).
    * Name of your build run.
    * Name of your build.
    * Name of the repository for your built image.

* Does your app, job, or function subscribe to an event producer? See [Getting started with subscriptions](https://cloud.ibm.com/docs/codeengine?topic=codeengine-subscribing-events&format=markdown).