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Why can't I see IBM Cloud platform logs in the IBM Cloud Logs UI?

Why can't I see IBM Cloud platform logs in the IBM Cloud Logs UI?

IBM® Cloud Logs Routing is configured to send platform logs to IBM Cloud Logs, but you cannot see the platform logs in the IBM Cloud Logs UI.

No platform logs are displayed in the IBM Cloud Logs UI.

Service to service authorization is not configured correctly.

Make sure your service to service authorization for IBM Cloud Logs Routing is configured with the sender role. Check that the user who created the authorization has the sender role to send data to IBM Cloud Logs from IBM Cloud Logs Routing. If the user who created the authorization doesn't have the sender role or higher, add the sender role to the user and have the user create the service to service authorization again.