Understanding your responsibilities when using IBM Cloud Logs

Learn about the management responsibilities and terms and conditions that you have when you use IBM Cloud Logs. For a high-level view of the service types in IBM Cloud and the breakdown of responsibilities between the customer and IBM for each type, see Shared responsibilities for IBM Cloud offerings.

Review the following sections for the specific responsibilities for you and for IBM when you use IBM Cloud Logs. For the overall terms of use, see IBM Cloud Terms and Notices.

Incident and operations management

Responsibilities for incident and operations
Task	IBM Responsibilities	Your Responsibilities
Incident and operations management	Maintain service instances and infrastructure workloads.	Maintain incident and operations management of your data.
Monitor incidents	Provide notifications for planned maintenance, security bulletins, or unplanned outages.	Set preferences to receive emails about platform notifications. Monitor the IBM Cloud status page for general announcements.
Maintain IBM Cloud high availability SLA for IBM Cloud Logs	Provide IBM Cloud Logs functionality across availability zones in a Multi-Zone Region (MZR). Provide replication, fail-over features, and infrastructure maintenance and updates.	Back up your IBM Cloud Logs configuration. For example, keep the configuration in a version control system so that you can reconfigure a region if needed. Comply with Operational responsibilities when using IBM Cloud Object Storage. Comply with Operational responsibilities when using IBM Cloud Event Notifications.

Change management

Responsibilities for change management
Task	IBM Responsibilities	Your Responsibilities
Updates to IBM Cloud Logs	Provide major, minor, and patch version updates for IBM Cloud Logs interfaces. Document changes in the IBM Cloud Support Center	Apply changes to keep up to the latest versions and functionality.

Identity and access management

Responsibilities for identity and access management
Task	IBM Responsibilities	Your Responsibilities
Manage permissions for IBM Cloud Logs	Provide the ability to restrict access to resources. IBM is responsible for the security and compliance of the IBM Cloud Logs service.	Restrict access to IBM Cloud Logs, IBM Cloud Object Storage and IBM Cloud Event Notifications resources by defining Cloud IAM access policies and authorizations. Define IAM policies to control data access. Learn more about controlling access through IAM.

Security and regulation compliance

Responsibilities for security and regulation compliance
Task	IBM Responsibilities	Your Responsibilities
Meet security and compliance objectives	Maintain controls that are commensurate to various industry compliance standards.	Set up and maintain security and regulation compliance for your apps and data. When using IBM Cloud Object Storage, ensure you comply with Data security and Compliance. When using IBM Cloud Event Notifications, ensure you comply with Data security and compliance.

Disaster recovery

Disaster recovery includes tasks such as:

Providing dependencies on disaster recovery sites.
Provisioning disaster recovery environments.
Backing up data and configuration information.
Replicating data and configuration information to the disaster recovery environment.
Failover on disaster events.

Responsibilities for disaster recovery
Task	IBM Responsibilities	Your Responsibilities
Restore functionality for IBM Cloud Logs	Recover and restart IBM Cloud Logs components after any disaster event. `[*]`	Complete the disaster recovery (DR) steps for IBM Cloud Logs.
Backup IBM Cloud Logs components	Ensure that backup of IBM Cloud Logs metadata is in place and properly working according to defined policies.	Follow the IBM Cloud Object Storage disaster revovery strategy guidance. For more information, see Data security, Create a Secure Content Store, and Using replication for business continuity and disaster recovery. Ensure that log files in the IBM Cloud Object Storage bucket are retained according to the desired policy. Follow the IBM Cloud Event Notifications service disaster revovery strategy guidance. For more information, see Securing your data in IBM Cloud Event Notifications and Disaster recovery.

[*] Recovered and restarted service components will not have customer's configurations or data reloaded.