FAQs for classic bare metal to classic bare metal migration

What is an RMM server?

RackWare Management Module (RMM) server is a software appliance that is offered by RackWare that replatforms your server from an IBM Cloud® classic bare metal server to an IBM Cloud classic bare metal server.

Where can I find more information about RMM server?

For RMM server overview information, see RackWare's Cloud Migration documentation.

For RMM server usage guide information, see RackWare RMM Getting Started for IBM Cloud.

How do I install the RMM server?

This software is available in the IBM Cloud catalog in the Migration Tools category. After you complete the appropriate information, a virtual server instance is installed in a new VPC with the RMM already installed.

What are the limitations for the classic bare metal to classic bare metal migration?

For more information about limitations of the classic bare metal to classic bare metal migration, see IBM Cloud® classic bare metal to classic bare metal migration limitations.

What are supported operating systems for classic bare metal to classic bare metal migration?

For more information about supported operating systems, see the IBM Cloud® classic bare metal to classic bare metal migration supported operating systems.

How does RackWare handle bare metal servers with NIC bonding?

The RMM migration tool does support migration over the bonded interface for classic to classic migration as well as on-premises to VPC migration. User intervention is not needed for migration with bonded interface.

Is RMM a free service?

RMM is a Bring-Your-Own-License (BYOL) subscription-based service. Contact the RackWare sales team or see Order a license for classic bare metal to classic bare metal migration.

Mounted file system or storage did not show up on the target server automatically?

Make sure to have /etc/fstab/entry for automatic mounting of any file system at the target server.

Is it necessary to add an RMM SSH key to the source and target server?

Yes, RMM uses SSH to communicate to both the source and target servers.

Where can I find IBM Cloud® documentation about classic bare metal to classic bare metal migration?

For more information, see IBM Cloud classic bare metal to classic bare metal migration overview.

Who do I reach out to for support?

1. Open any issues directly with RackWare support team. The support team is available 365x24x7.

2. Open a case by using the following options:

   a. Email: support@rackwareinc.com

   b. Phone: +1 (844) 797-8776

   c. In all cases, add 'RMM - IBM Cloud’ in the subject line. The RackWare support is based in the United States and India.

Is data migration supported for Block Storage for Classic and File Storage for Classic?

Only local storage and Block Storage for Classic is supported in IBM Cloud classic. File Storage for Classic share’s data migration is not supported. To migrate data from file shares, consider the use of a third-party tool such as rsync. A sample script that uses rsync can be found here.