---
name: cli-getting-help
title: Getting help and support
description: If you have questions or problems when you use the IBM Cloud® Command Line Interface Developer Tools commands, you can chat with the development team on Slack or post questions to Stack Overflow. If you need to, you can open a support case from the Support Center.
last-updated: 2026-04-30
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/cli?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting help and support
{: #getting-help}

If you have questions or problems when you use the IBM Cloud® Command Line Interface Developer Tools commands, you can chat with the development team on Slack or post questions to Stack Overflow. If you need to, you can open a support case from the Support Center.
{: shortdesc}

## Chat with us on Slack
{: #feedback-chat}

Have a casual question or just want to talk about all things CLI? Come chat with the development team on [IBM Cloud Dev Tools Slack](https://ic-devops-slack-invite.us-south.devops.cloud.ibm.com/){: external}. After you request your invitation, sign in and join the `#ask-your-question` channel.

## Community help
{: #community-help}
{: support}

Search [Stack Overflow](https://stackoverflow.com/search?q=ibm-cloud){: external} or [IBM Support Forums](https://community.ibm.com/community/user/my-community){: external} to see whether other users ran into the same problem. When you use these forums to ask a question, tag your question with `ibm-cloud` and `cli` so that the IBM Cloud development teams see it.

## Contacting support
{: #contacting-support}

First, check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status){: external} to see whether a known incident occurred.

If your problem isn't listed and you can't resolve the problem with help from the community, you can open a support case. For information about opening a support case or case severities and response times, see [Working with support cases](https://cloud.ibm.com/docs/account?topic=account-open-case&format=markdown) or [Escalating support cases](https://cloud.ibm.com/docs/support?topic=support-managing-support-cases&interface=ui&format=markdown#escalation).