Understanding your responsibilities when using Citrix Netscaler VPX

Learn about the management responsibilities and terms and conditions that you have when you use Citrix Netscaler VPX. For a high-level view of the service types in IBM Cloud® and the breakdown of responsibilities between the customer and IBM for each type, see Shared responsibilities for IBM Cloud offerings.

Review the following sections for the specific responsibilities for you and for IBM when you use Citrix Netscaler VPX. For the overall terms of use, see IBM Cloud® Terms and Notices.

Incident and operations management

Incident and operations management includes tasks such as monitoring, event management, high availability, problem determination, recovery, and full state backup and recovery.

Responsibilities for incidents and operations
	IBM responsibilities	Your responsibilities
Provision Citrix VPX	Ensuring that customer order is provisioned properly and in good condition	Ensuring that the configuration was received
VPX environment monitoring	None	Monitoring your environment
VPX design	None	Designing and deploying your load balancing system, and engaging IBM for design consultation
VPX hardware/infrastructure failure	Monitoring and correcting all hardware and infrastructure failures	Notifying IBM of hardware and infrastructure failures

Change management

Change management includes tasks such as deployment, configuration, upgrades, patching, configuration changes, and deletion.

Responsibilities for change management
	IBM responsibilities	Your responsibilities
VM migration	Ensuring that any migrations provide proper notification to customers	Contacting IBM if routine maintenance work should be scheduled on a different day
Upgrades	None	Planning and implementing all upgrades
Configuration Modification	None	Providing subject matter expertise and modification of your environment

Identity and access management

Identity and access management includes tasks such as authentication, authorization, access control policies, and approving, granting, and revoking access.

Responsibilities for identity and access management
	IBM Responsibilities	Your responsibilities
Initial root password	Ensuring that customers have IBM Cloud console access to initial root and nsroot passwords at provisioning	Notifying IBM of any issues that are experienced during provisioning
All subsequent password changes	None	Ensuring that root passwords remain consistent in the IBM Cloud console and on production systems
Account administration	None	Designing and implementing VPX user account design goals

Security and regulation compliance

Security and regulation compliance includes tasks such as security controls implementation and compliance certification.

Responsibilities for security and regulation compliance
	IBM responsibilities	Your responsibilities
Critical Patch notification	Notifying customers of the need for critical patches through Event Management	Implementing and applying the required patches

Disaster recovery

Disaster recovery includes providing dependencies on disaster recovery sites, provisioning disaster recovery environments, data and configuration backup, replicating data and configuration to the disaster recovery environment, and failover on disaster events.

Responsibilities for disaster recovery
	IBM responsibilities	Your responsibilities
Backups	Applying customer backups during disaster recovery	Keeping up-to-date backups of your current environment