---
name: cis-getting-help
title: Getting help and support for CIS
description: If you experience an issue or have questions when using CIS, you can use the following resources before you open a support case.
last-updated: 2026-08-06
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/cis?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting help and support for CIS
{: #gettinghelp}

If you experience an issue or have questions when using CIS, you can use the following resources before you open a support case.
{: shortdesc}

* Ask a question in the [AI assistant](https://cloud.ibm.com/docs/overview?topic=overview-ask-ai-assistant&format=markdown) from the console or the IBM Cloud CLI.
* Review [FAQs](https://cloud.ibm.com/docs/cis?topic=cis-faq&format=markdown) in the product documentation.
* Review [Troubleshooting](https://cloud.ibm.com/docs/cis?topic=cis-troubleshoot-your-cis-network-connection&format=markdown) to diagnose and resolve common issues.
* Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status){: external}.

If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/support?topic=support-open-case&interface=ui&format=markdown). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback&format=markdown).

## Providing support case details for CIS
{: #support-case-details}

To ensure that the support team has all of the details for investigating your issue to provide a timely resolution, you must provide information about your issue. Review the following tips about the type of information to include in your support case for issues with CIS.

Provide the following details:

1. Provide your CRN:
    * In the console, navigate to your CIS instance and go to the **Overview** page.
    * In the CLI, run `ibmcloud resource service-instances --long`
2. Provide your Domain name or ID.
3. Depending on the issue the following information might also be helpful:
    * Account ID: Log into https://cloud.ibm.com and go to **View Profile > Billing**
    * Instance ID: Run the CLI command `ibmcloud resource service-instances --long`
    * Geo location