---
name: cephaas-getting_help_and_support
title: Getting help and support
description: If you experience an issue or have questions when using the IBM® Storage Ceph® as a Service, you can use the following resources before you open a support case.
last-updated: 2026-06-11
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/cephaas?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting help and support
{: #sds-help-and-support}

If you experience an issue or have questions when using the IBM® Storage Ceph® as a Service, you can use the following resources before you open a support case.
{: shortdesc}

* Review the Freqently asked questions (FAQs) in the product documentation.

   * [FAQ about block and object storage](https://cloud.ibm.com/docs/cephaas?topic=cephaas-faq&format=markdown#block-storage-faq)

   * [FAQ about low-cost objects](https://cloud.ibm.com/docs/cephaas?topic=cephaas-faq&format=markdown#faq-low-cost-objects)

   * [FAQ about monitoring](https://cloud.ibm.com/docs/cephaas?topic=cephaas-faq&format=markdown#faq-monitoring)


* Review the [troubleshooting documentation](https://cloud.ibm.com/docs/cephaas?topic=cephaas-troubleshooting&format=markdown) to troubleshoot and resolve common issues.

* Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status){: external}.





If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/support?topic=support-open-case&format=markdown). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback&format=markdown).