Applying subscription codes

After you buy a subscription for platform or support credit, you must add the credit to your account by applying a subscription code to an existing account or a new account when you register. Applying the code ensures that the credit is added to your account and you don't have unexpected overage charges.

If you set up your first subscription through the Subscriptions page, the credit for this subscription is automatically added to your account - no code required.

After IBM Cloud Sales places the order, an email with the subscription code for each subscription and support line item is sent to the appropriate contact.

Only the account owner, enterprise account owner, or a user with the Editor or Administrator role on the Billing account management service can apply the subscription code. If you don't have access to apply subscription codes, the account owner or administrator can provide access. For more information, see Assigning access to account management services. Applying the subscription code through the IBM Cloud® console is essential to ensure that your account is migrated appropriately.

1. Open the email with the subscription code.

   If you bought a subscription and didn't receive your subscription code, contact us or email Sales at CloudDigitalSales@us.ibm.com to request for it to be sent again.

2. Click Add subscription to add it to an existing account.

3. Sign in to the console with your IBMid and password.

4. From the modal, choose the account you'd like to add the subscription to, select I understand, and then click Add.

To manually apply the subscription code to an existing account, complete the following steps:

1. In the IBM Cloud® console, go to Manage > Account, and select Account settings.

2. Click Apply code.

   Each code can be redeemed only one time, and the codes must be redeemed before their expiration date. Ensure that you add the code to the correct account because the subscription credits can't be removed after the code is applied. After you add the subscription code, you might see that the status of the subscription as IN_PROCESS. Contact IBM Cloud Sales to review the account.

3. Enter the subscription code, and click Apply.

   If you have separate codes for platform and support credit, apply the platform subscription code first, then apply the support subscription code.

To manually apply the subscription code to a new account, complete the following steps:

1. Go create an IBM Cloud account, and enter the required information.
2. Click Register with a code instead of entering your credit card information.
3. Click Create account.

If you don't know your seller, the codes are applied in the wrong order, or you experience issues with applying the codes, contact IBM Cloud Support.

For information about other codes and credits that can be applied to different account types, see Applying feature codes to a Lite account or Applying promo codes.