Viewing your invoices

To manage and view your invoices, visit the Invoices page from the billing and usage dashboard in the IBM Cloud® console. If your account is billed through a separate billing platform, you can see the following message on the Invoices page:

This page reflects only classic infrastructure charges. To view your official invoice and for any pricing inquiries, visit IBM Invoices. To sign up and view your invoices, you must provide your IBM customer number. If you don't know your customer number, contact IBM Cloud Support by calling 1-866-325-0045 and selecting the third option.

In these situations, visit the Invoices@IBM website to see your invoices.

Before you begin

To view your invoices, you need to be assigned the operator role or higher on the billing account management service. For more information, see Assigning access to account management services.

Viewing invoices for new US-based Pay-As-You-Go accounts with credit card billing

New IBM Cloud Pay-As-You-Go accounts for US customers with credit card billing can now view all classic infrastructure and platform services on one invoice. In the IBM Cloud console, go to Manage > Billing and usage, and select Invoices.

The new invoice hierarchy highlights the most important details. By showcasing when the usage is measured, you can view each invoice’s billing period in a clarified and comprehensive manner. The adjustments section on your invoice provides details about credits and adjustments from previous billing periods that might be included on an invoice from a different month.

The charges on your invoice are consistent with the usage dashboard. On the Invoices page in the console, click View usage to be directed to your usage dashboard. From there, you can select a timeframe and view billing and usage information that aligns directly with the details in your invoice.

Checking your invoice status

You can check the status of your invoice on the Invoices page:

Invoiced: You received the latest invoice from IBM Cloud.
Paid: Your payment for the charges on your latest invoice was received.
Unpaid: The charges on your latest invoice have not been paid.
Pending: Your payment for your latest charges has not been applied due to a payment processing error. In this case, you can contact IBM Cloud Support for more details about the error.

Turning a resource "off" doesn't cancel the resource in your account. To cancel the resource, you must cancel the plan for the server.

You will receive invoices for resources in your account until you cancel them. See Cancelling your billing items for more information.

Viewing and downloading your invoice

View and download your invoice from the IBM console by clicking the Download icon Download icon > PDF invoice next to each invoice. For some accounts, invoices are available through the Invoices@IBM website. See the Viewing and downloading invoices for all other accounts section for more information.

Viewing and downloading invoices for all other accounts

If you own one of the following accounts, you can view your invoice on the Invoices@IBM website, which is linked from the Invoices page in the IBM console.

New and existing Pay-As-You-Go accounts that are based in the US with any payment method other than a credit card
New and existing Pay-As-You-Go accounts not based in the US
New and existing Subscription accounts worldwide

To save a copy of your invoice, click the PDF icon in the Invoice Number column. Then, click the Download icon Download icon .

Getting access to Invoices@IBM

If you are attempting to access the Invoices@IBM website for the first time, you can sign up with your IBMid, complete your profile, and provide your IBM customer number to access your account. Your IBM customer number is used for identification purposes during your registration process with the IBM Invoices page and during other interactions with IBM Support.

To ensure that access is granted to the correct individuals, you must register by using an email address that includes your company's domain, such as ibm.com. Requests that use personal, non-company-specific email addresses might not be approved. In these cases, contact the IBM Cloud Support Center.

Go to Invoices@IBM, and select your region.
Log in with the same IBMid and password that you use to log in to IBM Cloud.
Complete your profile on the Invoices@IBM website.
From the Active and pending accesses tab, add access to your account and provide your IBM customer number.

If you don't know, or the website does not accept your customer number, contact IBM Cloud Support by calling 1-866-325-0045 and selecting the third option, or contact the eCustomer Care team.

To access your invoices in the future, you can click the link from the Invoices page in the console or bookmark the external website to go to it directly.

Requesting paperless invoices

Depending on which region your account is located in, you can switch to paperless invoicing by submitting a request in writing through the IBM Customer Support site. Paperless invoicing isn't available in all regions.

Go to IBM Customer Support, and select your region.
Click Contact us.
Click Email us in the Invoice, payment section.
Provide your IBM customer number in your request to switch to paperless billing. Click Save.

If you don't know your customer number, contact IBM Cloud Support by calling 1-866-325-0045 and selecting the third option, or contact the eCustomer Care team.
To track the status your request, click My Requests.