Why can't I access cPanel®

You are trying to access the admin console for cPanel® by opening the URL with either the server name or server IP address.

• Server name: https://servername:2083
• Server IP address: https://youripaddress:2083

However, when you try to access the cPanel console by using these methods, you are unable to connect.

This problem can be caused by a few different issues.

• The cPanel service is started but not responding.
• The cPanel service is stopped and needs restarted.

You can check the cPanel status. You can also stop and restart the service if required.

Log on to your server and run the following commands.

1. Check the service status by using the following command.

   service cpanel status
   /etc/init.d/cpanel status
   

2. If the service status is Stop, then start the service by using the following command.

   service cpanel start
   /etc/init.d/cpanel start
   

3. If the service is started, then stop and restart it by using the following commands.

   • Stop the service

     service cpanel stop
     /etc/init.d/cpanel stop
     

   • Restart the service

     service cpanel restart
     /etc/init.d/cpanel restart
     

For more information, see the cPanel documentation

If you are still unable to access the cPanel console, create a support case for assistance. For more information, see Getting help and support for virtual servers. In the support case, provide all the details of the troubleshooting steps you completed.