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FAQs for custom image templates
Why don’t I see some of my disks as choices on the 'Create image template' page?
Disks that aren't contained within a volume (storage group) aren't eligible to capture and therefore you don't see them listed on the page. If you want a missing disk to show up as a choice, you must submit a support ticket that asks to associate the disk with a volume.
Why did my capture fail?
When a capture fails, an error occurred. If the error can be resolved, you might be contacted by our support personnel. Until the error is resolved, a completed image isn't in the portal. If you want to know why the capture failed, you can contact support.
Why don't I see my captured images?
If you don’t see a captured image in your portal, the capture experienced an unrecoverable error. For more information, contact support.