---
name: bare-metal-faqs-image-templates
title: FAQs for custom image templates
description: Disks that aren't contained within a volume (storage group) aren't eligible to capture and therefore you don't see them listed on the page. If you want a missing disk to show up as a choice, you must need to open a support case and ask to associate the disk with a volume.
last-updated: 2020-12-03
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/bare-metal?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# FAQs for custom image templates
{: #faqs-image-templates}

## Why don’t I see some of my disks as choices on the 'Create image template' page?
{: #faq-image-templates-1}
{: faq}

Disks that aren't contained within a volume (storage group) aren't eligible to capture and therefore you don't see them listed on the page. If you want a missing disk to show up as a choice, you must need to open a [support case](https://cloud.ibm.com/docs/support?topic=support-open-case&format=markdown) and ask to associate the disk with a volume.

## Why did my capture fail?
{: #faq-image-templates-2}
{: faq}

When a capture fails, an error occurred. If the error can be resolved, you might be contacted by our support personnel. Until the error is resolved, a completed image isn't in the portal. If you want to know why the capture failed, you can [create a support case](https://cloud.ibm.com/docs/support?topic=support-open-case&format=markdown).

## Why don't I see my captured images?
{: #faq-image-templates-3}
{: faq}

If you don’t see a captured image in your portal, the capture experienced an unrecoverable error. For help, [open a support case](https://cloud.ibm.com//docs/support?topic=support-open-case).