Integrating with email

You can send alerts to 1 or more email addresses.

As of 28 March 2024 the IBM Log Analysis and IBM Cloud Activity Tracker services are deprecated and will no longer be supported as of 30 March 2025. Customers will need to migrate to IBM Cloud Logs, which replaces these two services, prior to 30 March 2025. For information about IBM Cloud Logs, see the IBM Cloud Logs documentation.

Configuring email

When you configure an alert, you can have that alert sent to 1 or more email addresses.

When configuring your alert, click .
Select if you want the alert to be sent when the condition exists (Presence) or does not exist (Absence).
Indicate the logging criteria when an alert should be sent. For example, when 100 lines matching in the view are logged in an hour. A graph will help you determine the number of log lines matching your specified criteria.
Select if the alert should be sent at the end of the selected period or immediately when the number of lines are logged.
Optionally you can specify a Custom schedule with alerting limited to a specified timezone, days of the week, or timeframe. To configure a Custom schedule:
1. Select on for Custom schedule.
2. Select the Timezone for the log entries.
3. Select the days of the week when alerts should be generated.
4. Optionally specify a time range for the selected days. A graph will help you determine the number of log entries for the timezone and time range.
Specify 1 or more email addresses.
Optional: You can click Test to test that your alert configuration is correct.
Click Save Alert.

Muting an alert

This section only applies to email alerts.

After you configure an alert on a view and receive a notification email, complete the following steps to mute the alert a period of time:

Go to the email account where you receive email notifications.
Open a notification email for a view that you want to mute.

Look for emails that are sent by IBM Cloud Activity Tracker. The subject includes the name of the view.

In the email, there is a section that includes the following text:
```
 Mute these alerts for   [1 Hour] [6 Hours] [12 Hours] [1 Day]
```
Choose a period of time.

A window opens. The information provided indicates the view, the notification that is muted, and the time period that is muted for.

For example, you can get a message that indicates the following:
```
Email alerting for MyView has been muted for an hour.

Unmute

Alerting is scheduled to resume at Jun 14, 11:59am.

Manage Alerts
```
From this page, you can select Unmute to enable notifications on the view. You can also select Manage to go to the ALERTS dashboard in the web UI.

Unmuting a muted alert

You can manage alerts through the ALERTS dashboard.

Launch the ALERTS dashboard.

In the web UI, select the Settings icon .

Select ALERTS.

You can see the list of alerts that are muted. Each entry informs about the view where notifications are muted, the user who requested the action, and the UTC time when notifications will be enabled.
Select an alert that you want to unmute.
Click Unmute.