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Understanding an invoice

Understanding an invoice

Billable accounts receive a monthly invoice for the usage charges and other fees that are incurred. At any time, you can view your invoice or expected invoiced charges by going to the Invoices page from the billing and usage dashboard in the IBM Cloud® console.

If your account is billed through a separate billing platform, you can see the following message on the Invoices page:

The account is invoiced on a separate billing platform. This page reflects only classic infrastructure charges. To view your official invoice and for any pricing inquiries, visit IBM Invoices. To sign up and view your invoices, you must provide your IBM customer number. If you don't know your customer number, contact IBM Cloud Support by calling 1-866-325-0045 and selecting the third option.

In this situation, go to Invoices@IBM to review your upcoming invoice, past invoices, or details about service charges.

Invoicing for different account types

Depending on your account type, your usage is incurred and reflected differently on your invoice. Review the following differences for billing based on your account type:

  • Subscription: The billed interval is contractual and depends on a negotiated payment for usage credits.
  • Pay-As-You-Go: An estimation of your charges is found on the Usage page. Charges from platform and classic infrastructure services are included if your account uses both types. Infrastructure as a Service (IaaS) charges aren't included.

Third-party services, such as SendGrid, don't bill for their service through IBM Cloud if you signed up for their service outside of IBM Cloud.

An IBM Cloud service might provide a free allocation before the start of your billing period. To determine whether your service instance provides a free allocation, go to the Resources list in the IBM Cloud console. Click the service name, and then click Plan. Review the feature description for each plan to see whether the service offers free allocations. Free allocations are applied to the account level and not the organization level.