Why do I encounter console pages that don't load?

A page in the IBM Cloud® console might not load properly, and an error message is displayed.

One of the following error messages might be displayed:

BXNUI0001E: The page wasn't loaded because IBM Cloud didn't detect whether a session exists.

BXNUI0016E: The apps and services weren't retrieved because an IBM Cloud page didn't load.

500 internal server error

An issue with the browser is causing a console page to not load. Or, there might be a temporary issue with connectivity.

Complete one or more of the following actions, as necessary:

Refresh or restart your browser.
Log out of the console and log in again.
Use the private browsing mode of your browser.
Clear the cookies and the cache of the browser.
Use a different browser. For the list of supported browsers, see IBM Cloud prerequisites.
If the problem persists, go to the IBM Cloud Status page to check if a service or component has an issue.