Why didn't my payment process when I tried to upgrade my IBM Cloud account?

You tried to upgrade to a Pay-As-You-Go account by using a credit card.

When you go Manage > Account > Account Settings in the IBM Cloud console, the following message is displayed:

Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected.

Something went wrong while your account upgrade was being processed and the upgrade couldn't be completed.

For information that is specific to your upgrade request, contact the IBM Cloud Trust Enablement team at verify@us.ibm.com.