Why can't I add users to an org?
You can invite users to your organization only if you're the account owner, or if you're both a manager and a member of the organization.
You can't see the Invite a New User link in your Manage Organizations section.
Only the following IBM Cloud users can invite users to an organization:
- The account owner of the organization
- Organization managers who are also members, not collaborators, of the organization
In IBM Cloud, you can be either a member or a collaborator of an organization:
- Collaborator
- If you already have an IBM Cloud account, and someone else invites you to the organization.
- Member
- If you don't have an IBM Cloud account, but then someone invites you to the organization and you sign up for IBM Cloud from the invitation.
You can't invite users to your organization if you're a collaborator of the organization, even if you're assigned as an organization manager.
All organization managers, including collaborators in an organization, can add, modify, and remove users that are already in the organization.
If you can't invite users to your organization and need a different role to do so, contact your organization manager to change your role. To identify your organization manager, complete the following steps:
- From the IBM Cloud console menu bar, click Manage > Account, and select Company contacts.
- Go to your organization, and view the information of organization manager on the USERS tab.
If you can't invite users because you're a collaborator and not a member, you must close your previous IBM Cloud account and then be invited to join the account as a member of the organization. To close your previous account and join the account as a member, complete the following steps:
- Contact IBM Cloud Support to open a support case and request to close your account. If you have data that is associated with your old account that you want to save and move to the new account, include this information in your email.
- After your account is closed, have a user with the organization manager role invite you to the organization as an organization manager. Then, sign up for IBM Cloud from the invitation.