Getting help and support

If you experience an issue or have questions when you're working in the IBM Cloud® console, you can use the following resources before you open a support case.

• Review the FAQs in the product documentation.
• Review the troubleshooting documentation for accounts, billing, selling on IBM Cloud, and using the Support Center to troubleshoot and resolve common issues.
• Check the status of the IBM Cloud platform and resources by going to the Status page.
• Review Stack Overflow to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud, so that it's seen by the IBM Cloud development teams.

If you have paid support plans, for example Advanced or Premium plans, go to the Support Center in the IBM Cloud console, and click Create a case from the Contact Support section. After your support case is created, you can follow its progress on the Manage cases page. For more information about creating a case, see Creating support cases.