How do I add subscription credit to my account?

After you purchase a subscription, you'll receive an email with a subscription code that adds the credit to your account. To apply the subscription code, go to Account settings, and click Apply code. You can also apply your code to a new account by clicking Register with a code when you sign up for a new account. For more information, see Managing subscriptions.

You might be looking for information about promo codes and feature codes. For more information, see Managing promotions and Applying feature codes.

What does the IN_PROGRESS status mean when I apply a subscription code?

When you apply a subscription code to a Pay-As-You-Go account, the status of the subscription might be IN_PROGRESS. This status indicates that your account must be reviewed to complete your order. When you see this status, contact the IBM Cloud Sales representative who helped you with the order.

Can I pay the total spending commitment up-front or quarterly?

Yes. By default, you're billed monthly for your subscriptions. If you'd like to pay up-front or quarterly, contact IBM Cloud Sales.

Can I spend more or less than my monthly commitment?

Yes, what you spend monthly is up to you. You can spend any amount of the total commitment each month.

What happens if I spend my entire subscription amount before my term ends?

You're required to continue paying your monthly charges until the end of your term. You're charged the non-discounted rate for any usage that goes over your total subscription amount. To avoid overage charges, contact IBM Cloud Sales to sign up for a new subscription.

The Enterprise Savings Plan model is similar to the Subscription model. Unlike a subscription, when you have a commitment, you commit to spend a certain amount and receive discounts across the platform even after your commitment term ends.

Is there a monthly minimum amount required for Subscription accounts?

Yes, your subscription must have a combined minimum spending and term commitment of $100.00 USD each month for 12 months.

Can I cancel my Subscription account before the end of my term commitment?

A subscription is a contract between you and IBM that commits you to use IBM Cloud for a specific term and spending amount. You can request to cancel your subscription before the end of the term, but whether the subscription can be canceled is at the discretion of IBM. Any remaining credit on your subscription might be forfeited. For more information, contact Support. Make sure that you provide details about why you need to cancel your subscription.

To close a Pay-As-You-Go account or a Lite account, see How can I close my account?.