---
name: account-ts-password
title: Why is my password incorrect?
description: You must have a valid password that's associated with your IBMid or SoftLayer ID to log in to the IBM Cloud console.
last-updated: 2025-11-15
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/account?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Why is my password incorrect?
{: #ts_logintoibm}
{: troubleshoot}

You must have a valid password that's associated with your IBMid or SoftLayer ID to log in to the IBM Cloud console.
{: shortdesc}

When you try to log in to IBM Cloud, the following error message is displayed:
{: tsSymptoms}

```text
The password that you entered is not correct.
```

The password that you used to log in to IBM Cloud isn't valid.
{: tsCauses}

Use one of the following options:
{: tsResolve}

* Go to the [My IBM profile page](https://myibm.ibm.com/dashboard/){: external} to confirm that you'reusing a valid password.
* If you forgot your password, click **Forgot your password** to reset your password.
* If you forgot your IBMid or continue to have problems with your password, contact the [Worldwide IBM Registration Help Desk](https://www.ibm.com/docs/en/ibmid){: external} for help.

If you sign in to IBM Cloud and the log in process is disrupted for any reason, like resetting your password, return to the console and start the log in process again. 
{: tip}