---
name: account-ts-page-load
title: Why do I encounter console pages that don't load?
description: A page in the IBM Cloud® console might not load properly, and an error message is displayed.
last-updated: 2026-01-08
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/account?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Why do I encounter console pages that don't load?
{: #ts_err}
{: troubleshoot}

A page in the IBM Cloud® console might not load properly, and an error message is displayed.
{: shortdesc}

One of the following error messages might be displayed:
{: tsSymptoms}

```text
BXNUI0001E: The page wasn't loaded because IBM Cloud didn't detect whether a session exists.
BXNUI0016E: The apps and services weren't retrieved because an IBM Cloud page didn't load.
500 internal server error
```

An issue with the browser is causing a console page to not load. Or, there might be a temporary issue with connectivity.
{: tsCauses}

Complete one or more of the following actions, as necessary:
{: tsResolve}

* Refresh or restart your browser.
* Log out of the console and log in again.
* Use the private browsing mode of your browser.
* Clear the cookies and the cache of the browser.
* Use a different browser. For the list of supported browsers, see [IBM Cloud prerequisites](https://cloud.ibm.com/docs/overview?topic=overview-prereqs-platform&format=markdown).
* If the problem persists, go to the [IBM Cloud Status page](https://cloud.ibm.com/status){: external} to check if a service or component has an issue.