---
name: account-ts-email-issue
title: Why am I not receiving email notifications?
description: You are having issues with receiving email notifications.
last-updated: 2025-11-15
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/account?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Why am I not receiving email notifications?
{: #ts_email_notifications}
{: troubleshoot}

You are having issues with receiving email notifications.
{: shortdesc}

You completed the instructions required to set platform or infrastructure email notifications, but still are not receiving them.
{: tsSymptoms}

Your email client or email server might be blocking the emails sent from `no_reply@cloud.ibm.com`.
{: tsCauses}

Check your inbox and your spam folder for the email.
{: tsResolve}

* Check for filters or settings in your email program that delete email or route email to a location other than your inbox. 
* Make sure that your spam filter or security software is allowing emails with links through to your email address.
* Contact your email provider or administrator to ask them to check for any configuration that blocks email from `no_reply@cloud.ibm.com`.