---
name: account-getting-help
title: Getting help and support
description: If you experience an issue or have questions when you're working in the IBM Cloud® console, you can use the following resources before you open a support case.
last-updated: 2026-04-17
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/account?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting help and support
{: #gettinghelp}

If you experience an issue or have questions when you're working in the IBM Cloud® console, you can use the following resources before you open a support case.
{: shortdesc}

* Review the [FAQs](https://cloud.ibm.com/docs?tab=faqs&tags=get-support%2Cbilling-usage%2Caccount%2Csell) in the product documentation.
* Review the troubleshooting documentation for [accounts](https://cloud.ibm.com/docs/account?topic=account-ts_logintoibm&format=markdown), [billing](https://cloud.ibm.com/docs/account?topic=account-cannot-access-billing-info&format=markdown), [selling on IBM Cloud](https://cloud.ibm.com/docs/sell?topic=sell-repo-upload-error&format=markdown), and [Using the support center](https://cloud.ibm.com/docs/support?topic=support-ts_tech-support-case&format=markdown) to troubleshoot and resolve common issues.
* Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status){: external}.
* Review [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud){: external} to see whether other users experienced the same problem. When you ask a question, tag the question with `ibm-cloud`, so that it's seen by the IBM Cloud development teams.

 If you have paid support plans, for example Advanced or Premium plans, go to the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter){: external} in the IBM Cloud console, and click **Create a case** from the Contact Support section. After your support case is created, you can follow its progress on the [Manage cases](https://cloud.ibm.com/unifiedsupport/cases/manage){: external} page. For more information about creating a case, see [Creating support cases](https://cloud.ibm.com/docs/support?topic=support-open-case&format=markdown).