---
name: Registry-registry_help_support
title: Getting help and support for Container Registry
description: If you experience an issue or have questions when you are using IBM Cloud® Container Registry, use the following resources before you open a support case.
last-updated: 2026-04-15
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/Registry?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting help and support for Container Registry
{: #help-and-support}

If you experience an issue or have questions when you are using IBM Cloud® Container Registry, use the following resources before you open a support case.
{: shortdesc}

- Ask a question in the [AI assistant](https://cloud.ibm.com/docs/overview?topic=overview-ask-ai-assistant&format=markdown) from the IBM Cloud console or the IBM Cloud command-line interface (CLI).
- Review the frequently asked questions in the product documentation.
    - [FAQ for Container Registry](https://cloud.ibm.com/docs/Registry?topic=Registry-registry_faq&format=markdown)
    - [FAQ for Vulnerability Advisor](https://cloud.ibm.com/docs/Registry?topic=Registry-registry_faq_va&format=markdown)
- Review the [troubleshooting documentation](https://cloud.ibm.com/docs/Registry?topic=Registry-ts_index&format=markdown) to troubleshoot and resolve common issues.
- Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status){: external}.

If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/support?topic=support-open-case&interface=ui&format=markdown). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback&format=markdown).

## Providing support case details
{: #support-case-details}

To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable. Review the following types of information to include in your support case for issues with Container Registry.

- Provide details of any documentation that you consulted to try to find a solution to the problem.
- Provide details of any recent changes that you think are relevant, such as networking, tool chain, or your context-based restrictions policy.