Getting help and support for Event Streams
If you have problems or questions while you use Event Streams, go directly to the IBM Cloud® Support page to review featured FAQs, view cloud status, or post questions on Stack Overflow. Or, open a support case.
- To check the status of the IBM Cloud platform and resources, go to the Status page.
- Review the dedicated Stack Overflow to see whether other users ran into the same problem. When you use the forum to ask a question, tag your question with "ibm-cloud" and "ibm-eventstreams" so that it is seen by the IBM Cloud development team. Your question gets answered either by a member of the Event Streams development team or by the wider community.
- If you still need help from the Event Streams team, ensure that you gather all the information required as detailed in Reporting a problem to the Event Streams team - Standard and Enterprise plans. There you find guidance about opening a support case for Event Streams. For more information about severities and response times, see Creating support cases or Escalating support cases.