---
name: EventStreams-getting_support
title: Getting help and support for Event Streams
description: If you have problems or questions while you use Event Streams, go directly to the IBM Cloud® Support page to review featured FAQs, view cloud status, or post questions on Stack Overflow. Or, open a support case.
last-updated: 2023-07-24
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/EventStreams?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting help and support for Event Streams
{: #gettinghelp}

If you have problems or questions while you use Event Streams, go directly to the [IBM Cloud® Support page](https://cloud.ibm.com/unifiedsupport/supportcenter) to review featured FAQs, view cloud status, or post questions on Stack Overflow. Or, open a support case.
{: shortdesc}

* To check the status of the IBM Cloud platform and resources, go to the [Status page](https://cloud.ibm.com/status){: external}.
* Review the dedicated [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-eventstreams){: external} to see whether other users ran into the same problem. When you use the forum to ask a question, tag your question with "ibm-cloud" and "ibm-eventstreams" so that it is seen by the IBM Cloud development team. Your question gets answered either by a member of the Event Streams development team or by the wider community. 
* If you still need help from the Event Streams team, ensure that you gather all the information required as detailed in [Reporting a problem to the Event Streams team - Standard and Enterprise plans](https://cloud.ibm.com/docs/EventStreams?topic=EventStreams-report_problem_enterprise&format=markdown#report_problem_enterprise). There you find  guidance about opening a support case for Event Streams. For more information about severities and response times, see [Creating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case&format=markdown){: external} or [Escalating support cases](https://cloud.ibm.com/docs/get-support?topic=get-support-escalation&format=markdown){: external}.