Help and support

Db2 Warehouse on Cloud service is not available

The Db2 Warehouse on Cloud service in IBM Cloud might not be available.

An attempt to create a data warehouse fails with a 500 error, or an SDP load reports an SQL error.

The Db2 Warehouse on Cloud service in IBM Cloud is undergoing a scheduled maintenance procedure or a known outage occurred.

You can determine the status of the Db2 Warehouse on Cloud service in IBM Cloud by checking the IBM Cloud: Status page.

Getting help and support for Db2 Warehouse on Cloud

If you have problems or questions when using Db2 Warehouse on Cloud, you can get help by searching for information or by asking questions through a forum. You can also open a support ticket.

When using the forums to ask a question, tag your question so that it is seen by the IBM Cloud® development teams.

• If you have technical questions about developing or deploying an app with Db2 Warehouse on Cloud, post your question on Stack Overflow and tag your question with "bluemix" and "db2".
• For questions about the service and getting started instructions, use the IBM developerWorks® dW Answers forum. Include the "bluemix" and "db2" tags.

See Getting help for more details about using the forums.

For information about opening an IBM support ticket, or about support levels and ticket severities, see: Working with support cases.