Getting help and support for IBM Cloudant
If you experience an issue or have questions when you use IBM® Cloudant® for IBM Cloud®, you can use the following resources before you open a support case.
- Review the FAQs in the product documentation.
- Click Learning Center to find helpful videos on IBM Cloudant features. The videos build on each other to guide you through the steps that are needed to complete various tasks. For example, the videos show how to add your first document to query a database and how to understand IBM Cloudant's organization.
- Check the status of the IBM Cloud platform and resources by going to the Status page.
- Review Stack Overflow to see whether other users experienced the same problem. When you ask a question, tag the question with
ibm-cloudandCloudantso that the IBM Cloudant development teams see it.
If you can't resolve the problem, open a support case. For more information, see Creating support cases. If you like, you can also submit feedback.
Providing support case details
To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable. Review the following types of information to include in your support case for issues with IBM Cloudant.
- Provide the CRN associated with the IBM Cloudant instance relevant to the ticket.
- For a performance problem, for example, errors or time outs, also provide the following information:
- Start and end timestamps with time zone.
- Request URLs affected by the issue.
- Response bodies that show unexpected behavior (error, status code, or time out).
- For a dashboard or UI issue, provide screen captures that show the problem.