Getting help and support for CDN

If you experience an issue or have questions when using CDN, you can use the following resources before you open a support case.

Review FAQs in the product documentation.
Review Troubleshooting to diagnose and resolve common issues.
Check the status of the IBM Cloud platform and resources by going to the Status page.
Review Stack Overflow to see whether other users ran into the same problem. If you're using the forum to ask a question, tag your question with ibm-cloud and cdn so that it is seen by the IBM Cloud development teams.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases.

Providing support case details for CDN

To ensure that the support team has all of the details for investigating your issue to provide a timely resolution, you must provide detailed information about your issue. Review the following tips about the type of information to include in your support case for issues with CDN.

Provide the following details:

Go to the All CDNs page.
From the UI, provide the following information:
- (Required) Hostname, for example, example.testingcdn.net
- CNAME, for example, example.cdn.appdomain.cloud
- HTTPS status, for example, Yes (Wildcard)
- Status, for example, Running
From the API, run listDomainMappings or listDomainMappingByUniqueId to get the following domain mapping information:
- (Required) domain
- cname
- protocol
- status