Getting help and support for IBM Cloud Backup for Classic

If you experience an issue or have questions when you use IBM Cloud® Backup for Classic, you can use the following resources before you open a support case.

• Ask the AI assistant in the console or from the IBM Cloud CLI.
• Review the FAQs in the product documentation.
• Review the troubleshooting documentation to troubleshoot and resolve common issues.
• Connect to the IBM Cloud® network with IBM Cloud® VPN so that you can download the user guides from the Downloadable IBM Cloud Backup for Classic Documentation.
• Check the status of the IBM Cloud® platform and resources by going to the Status page.
• Review Stack Overflow to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and cloud-backup, so it can be seen by the IBM Cloud development teams.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.