Getting help and support for IBM Analytics Engine

If you experience an issue or have questions when using IBM Analytics Engine, you can use the following resources before you open a support case.

Review the FAQs in the product documentation.
Review the troubleshooting documentation to troubleshoot and resolve common issues.
Check the status of the IBM Cloud platform and resources by going to the Status page.
Review Stack Overflow to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and service-Name, so that it's seen by the IBM Cloud development teams.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.

Providing support case details

To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable. Review the following types of information to include in your support case for issues with IBM Analytics Engine.

The INSTANCE_ID for which the issue occured. For more information about retrieving the INSTANCE_ID, see Retrieving details of a serverless instance
The APPLICATION_ID for which the issue occured. For more information about retrieving the APPLICATION_ID, see Spark application REST API.
The REGION where the problem occured.
A brief description about the problem.