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| Plan | Features and capabilities | Pricing | |
|---|---|---|---|
Powered by Cobalt Iron Compass®
A single, unified, SaaS-based offering to backup and restore IBM PowerVS workloads and more!
With IBM Storage Protect, Compass protects a variety of PowerVS platforms, applications, and data classes including:
Compass delivers a variety of differentiated features and functionality:
The Compass offering provides a variety of integrated security and operational features including:
Compass Commander User Experience: Simple and intuitive user interface with exception-based management and insightful reporting
Cobalt Iron Compass Support—which is included as a part of the Compass solution—provides setup and problem resolution assistance from highly trained Compass specialists via our ticketingsystem. Our Support team offers help with:
Compass Support is available during normal business hours, Monday through Friday, 8 a.m. to 5 p.m. CT, excluding U.S. holidays. Customer tickets opened as urgent priority are responded to 24 x 7 x 365, as are Compass monitoring alerts for isolation of problems
and identification of faults or errors in the solution.
cisupport@cobaltiron.com Copy Monday 1:00 PM - 10:00 PM UTC Tuesday 1:00 PM - 10:00 PM UTC Wednesday 1:00 PM - 10:00 PM UTC Thursday 1:00 PM - 10:00 PM UTC Friday 1:00 PM - 10:00 PM UTC 1 hour | |
24 hours / 7 days a week 1 hour | |
888-584-4766 Copy 24 hours / 7 days a week 1 hour | |
| Support locations | Support locations refer to all of the countries in which product support teams are located.
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You must wait 1 hour after you contact this product's support before you can begin the escalation process. Tim Whited tdwhited@cobaltiron.com, Ken Smith - kwsmith@cobaltiron.com Copy 1 hour |