Case Management API & SDK Reference

Introduction

Last updated: 2024-02-13

With the IBM Cloud® Support Center, you can get the help that you need to determine the cause of a problem and find a solution for issues that you encounter on your account. The Case Management API provides a RESTful public interface to create and manage your support cases. SDKs for Java, Node, Python, and Go are available to make it easier to programmatically access the API from your code. The client libraries that are provided by the SDKs implement best practices for using the API and reduce the amount of code that you need to write. The tab for each language includes code examples that demonstrate how to use the client libraries. For more information about using the SDKs, see the IBM Cloud SDK Common project on GitHub.

HIPAA notice

The support case system does not offer features for the protection of content that contains Healthcare Information, health data, Protected Health Information or data subject to additional regulatory requirements and Client must not input or provide such data.

GDPR notice

To maintain device security, do not include any device credentials within case responses. The response fields are not intended for Personal Information or Sensitive Data. Information entered into these fields is retained to provide the best support experience.

The code examples on this tab use the client library that is provided for Java.

Maven

<dependency>
    <groupId>com.ibm.cloud</groupId>
	<artifactId>case-management</artifactId>
	<version>{version}</version>
</dependency>

Gradle

'com.ibm.cloud:case-management:{version}'

View on GitHub

https://github.com/IBM/platform-services-java-sdk

The code examples on this tab use the client library that is provided for Node.js.

Installation

npm install @ibm-cloud/platform-services

View on GitHub

https://github.com/IBM/platform-services-node-sdk

The code examples on this tab use the client library that is provided for Python.

Installation

To install, use pip or easy_install:

pip install --upgrade "ibm-platform-services"

or

easy_install --upgrade "ibm-platform-services"

View on GitHub

https://github.com/IBM/platform-services-python-sdk

Installing the Go SDK

Go modules (recommended): Add the following import in your code, and then run go build or go mod tidy

import (
	"github.com/IBM/platform-services-go-sdk/casemanagementv1"
)

Go get

go get -u github.com/IBM/platform-services-go-sdk/casemanagementv1

View on GitHub

https://github.com/IBM/platform-services-go-sdk

Endpoint URL

The Case Management API uses the following global endpoint URL. When you call the API, add the path for each method to form the complete API endpoint for your requests.

https://support-center.cloud.ibm.com

Example API request

curl -X {request_method} "https://support-center.cloud.ibm.com/{method_endpoint}"

Replace {request_method} and {method_endpoint} in this example with the values for your particular API call.

Authentication

Authentication to the case management REST API is enforced by using an IAM access token. The token is used to determine the identity and access roles for management services. All cases are in the scope of the account that is specified in an IAM token. You need the IAM token that has account information. If you generate an IAM token through an API, don't forget to add the account information. For information about how to obtain an IAM token for an authenticated user or service ID, see the IAM Identity Service API documentation.

Use of the IAM Policy Management REST API is done by adding a valid IAM Token to the HTTP Authorization request header. Example: -H 'Authorization: Bearer $TOKEN'

Obtaining an IAM token for an authenticated user or service ID is described in the IAM Identity Services API documentation.

To use the API, add a valid IAM token to the HTTP Authorization request header, for example, -H 'Authorization: Bearer <TOKEN>'.

When you use the SDK, configure an IAM authenticator with the IAM API key. The authenticator automatically obtains the IAM access token for the API key and includes it with each request. You can construct an authenticator in either of two ways:

Programmatically by constructing an IAM authenticator instance and supplying your IAM API key
By defining the API key in external configuration properties and then using the SDK authenticator factory to construct an IAM authenticator that uses the configured IAM API key

In this example of using external configuration properties, an IAM authenticator instance is created with the configured API key, and then the service client is constructed with this authenticator instance and the configured service URL.

For more information, see the Authentication section of the IBM Cloud SDK Common documentation.

To call each method, you need to be assigned a role that includes the required IAM actions. Each method lists the associated action. For more information about IAM actions and how they map to roles, see Assigning access to account management services.

To retrieve your access token:

curl -X POST   "https://iam.test.cloud.ibm.com/identity/token"   --header 'Content-Type: application/x-www-form-urlencoded'   --header 'Accept: application/json'   --data-urlencode 'grant_type=urn:ibm:params:oauth:grant-type:apikey'   --data-urlencode 'apikey=<API_KEY>'

Replace <API_KEY> with your IAM API key.

Setting client options through external configuration

Example environment variables, where <API_KEY> is your IAM API key

export CASE_MANAGEMENT_APIKEY=<API_KEY>

Example of constructing the service client

import {
    "github.com/IBM/platform-services-go-sdk/casemanagementv1"
}
...
caseManagementServiceOptions := &casemanagementv1.CaseManagementV1Options{}
caseManagementService, err := casemanagementv1.NewCaseManagementV1UsingExternalConfig(caseManagementServiceOptions)

Setting client options through external configuration

Example environment variables, where <API_KEY> is your IAM API key

export CASE_MANAGEMENT_APIKEY=<API_KEY>

Example of constructing the service client

import com.ibm.cloud.platform_services.case_management.v1.CaseManagement;
...
CaseManagement service = CaseManagement.newInstance();

Setting client options through external configuration

Example environment variables, where <API_KEY> is your IAM API key

export CASE_MANAGEMENT_APIKEY=<API_KEY>

Example of constructing the service client

const CaseManagementV1 = require('@ibm-cloud/platform-services/case-management/v1');
...
const caseManagementService = CaseManagementV1.newInstance({});

Setting client options through external configuration

Example environment variables, where <API_KEY> is your IAM API key

pip install --upgrade "ibm-platform-services"
export CASE_MANAGEMENT_APIKEY=<API_KEY>

Example of constructing the service client

from ibm_platform_services.case_management_v1 import *
...
case_management_service = CaseManagementV1.new_instance()

all_results = []
pager = GetCasesPager(client=case_management_service, limit=10, search='Example')
while pager.has_next():
  next_page = pager.get_next()
  assert next_page is not None
  all_results.extend(next_page)

print(json.dumps(all_results, indent=2))

Error handling

The Case Management API returns standard HTTP status codes to indicate the success or failure of a request. The format of the response is represented in JSON as follows:

{
    "trace": "cd4f7573121a4cf99f0079f8482b3d6b",
    "errors": [
        {
            "code": "invalid_token",
            "message": "The provided IAM token is invalid."
        }
    ],
    "status_code": 401
}

If an operation cannot be fulfilled, an appropriate 400 or 500 series HTTP response is returned from the server. The operations that are defined in the Reference section describe example errors that can be returned from a failed request. All responses from the IAM Policy Management API are in the JSON format.

The following are potential error codes that the API can return.

HTTP Error Code	Description	Recovery
`200`	Success	The request was successful.
`201`	Created	The resource was successfully created.
`204`	No Content	The request was successful. No response body is provided.
`400`	Bad Request	The input parameters in the request body are either incomplete or in the wrong format. Be sure to include all required parameters in your request.
`401`	Unauthorized	You are not authorized to make this request. The token is either invalid, missing or expired. Get a new valid token and try again.
`403`	Forbidden	The token is valid, but the subject of the token is not authorized to perform the operation. If this error persists, contact the account owner to check your permissions.
`404`	Not Found	The requested resource could not be found.
`409`	Conflict	The entity is already in the requested state.
`415`	Unsupported Media Type	Request body sent was formatted by using an unsupported media type.
`429`	Too Many Requests	Too many requests were made within a given time window. Wait before you call the API again.
`500`	Service Unavailable	IAM Policy Management Point is unavailable. Your request might not be processed. Wait a few minutes and try again.

Pagination

Some API requests might return a large number of results. To avoid performance issues, these results are returned one page at a time, with a limited number of results on each page. For more information, see Pagination.

GET requests for GetCasesOptions use pagination.

The default page and max size is 100 objects. To use a different page size, use the limit query parameter.

For any request that uses pagination, the response includes a next_url object that specifies pagination information. next_url is the URL for requesting the next page of results. The next_url property is null if there are no more results, and retains the same limit parameter that is used for the initial request.

hasnext(): returns true if there are potentially more items to be retrieved, or false otherwise.
get_next(): returns the next page of items by invoking the list-type operation. The number of items returned depends on the selected page size (limit parameter) and the number of remaining items that are available to be returned.
get_all(): This operation should be used with caution. returns all of the available items by repeatedly invoking the list-type operation. The use of this method with certain resource types might result in an excessive amount of data being returned. If in doubt, use the hasnext() and get_next() methods to retrieve a single page at a time, and process each page before retrieving the next page.

Get cases in the account that are specified by the content of the IAM token.

GET /cases

(caseManagement *CaseManagementV1) GetCases(getCasesOptions *GetCasesOptions) (result *CaseList, response *core.DetailedResponse, err error)

(caseManagement *CaseManagementV1) GetCasesWithContext(ctx context.Context, getCasesOptions *GetCasesOptions) (result *CaseList, response *core.DetailedResponse, err error)

ServiceCall<CaseList> getCases(GetCasesOptions getCasesOptions)

getCases(params)

get_cases(self,
        *,
        offset: int = None,
        limit: int = None,
        search: str = None,
        sort: str = None,
        status: List[str] = None,
        fields: List[str] = None,
        **kwargs
    ) -> DetailedResponse

Authorization

To call this method, you must be assigned one or more IAM access roles that include the following actions. You can check your access by going to Users > User > Access.

support.case.read
support.case.list

Request

Instantiate the GetCasesOptions struct and set the fields to provide parameter values for the GetCases method.

Use the GetCasesOptions.Builder to create a GetCasesOptions object that contains the parameter values for the getCases method.

Query Parameters

offset
integer
Number of cases that are skipped

Default: 0
limit
integer
Number of cases that are returned

Default: 10
search
string
String that a case might contain
sort
string
Sort field and direction. If omitted, default to descending of updated date. Prefix "~" signifies sort in descending.

Allowable values: [number,short_description,severity,updated_at,created_at,~number,~short_description,~severity,~updated_at,~created_at]
status
string[]
Case status filter

Allowable values: [new,in_progress,waiting_on_client,resolution_provided,resolved,closed]
fields
string[]
Selected fields of interest instead of all of the case information

Allowable values: [number,short_description,description,created_at,created_by,updated_at,updated_by,contact,contact_type,status,severity,support_tier,resolution,close_notes,invoice_number,agent_close_only,eu,watchlist,attachments,resources,comments,offering]
Possible values: number of items ≥ 1, contains only unique items

parameter

WithContext method only

GetCasesOptions

The GetCases options.

GetCasesOptions

The getCases options.

parameters

offset
number
Number of cases that are skipped.
limit
number
Number of cases that are returned.
search
string
String that a case might contain.
sort
string
Sort field and direction. If omitted, default to descending of updated date. Prefix "~" signifies sort in descending.

Allowable values: [number,short_description,severity,updated_at,created_at,~number,~short_description,~severity,~updated_at,~created_at]
status
string[]
Case status filter.

Allowable values: [new,in_progress,waiting_on_client,resolution_provided,resolved,closed]
fields
string[]
Selected fields of interest instead of all of the case information.

Allowable values: [number,short_description,description,created_at,created_by,updated_at,updated_by,contact,contact_type,status,severity,support_tier,resolution,close_notes,invoice_number,agent_close_only,eu,watchlist,attachments,resources,comments,offering]
Possible values: number of items ≥ 1, contains only unique items

parameters

offset
int
Number of cases that are skipped.
limit
int
Number of cases that are returned.
search
str
String that a case might contain.
sort
str
Sort field and direction. If omitted, default to descending of updated date. Prefix "~" signifies sort in descending.

Allowable values: [number,short_description,severity,updated_at,created_at,~number,~short_description,~severity,~updated_at,~created_at]
status
List[str]
Case status filter.

Allowable values: [new,in_progress,waiting_on_client,resolution_provided,resolved,closed]
fields
List[str]
Selected fields of interest instead of all of the case information.

Allowable values: [number,short_description,description,created_at,created_by,updated_at,updated_by,contact,contact_type,status,severity,support_tier,resolution,close_notes,invoice_number,agent_close_only,eu,watchlist,attachments,resources,comments,offering]
Possible values: number of items ≥ 1, contains only unique items

Example request

curl -X GET 'https://support-center.cloud.ibm.com/case-management/v1/cases?offset=0&limit=10&status=new,in_progress,waiting_on_client,resolution_provided' -H 'Authorization: TOKEN' \

Example request

getCasesOptions := &casemanagementv1.GetCasesOptions{
  Search: core.StringPtr("Example"),
}

pager, err := caseManagementService.NewGetCasesPager(getCasesOptions)
if err != nil {
  panic(err)
}

var allResults []casemanagementv1.Case
for pager.HasNext() {
  nextPage, err := pager.GetNext()
  if err != nil {
    panic(err)
  }
  allResults = append(allResults, nextPage...)
}
b, _ := json.MarshalIndent(allResults, "", "  ")
fmt.Println(string(b))

Example request

GetCasesOptions getCasesOptions = new GetCasesOptions.Builder()
  .search("Example")
  .build();

GetCasesPager pager = new GetCasesPager(service, getCasesOptions);
List<Case> allResults = new ArrayList<>();
while (pager.hasNext()) {
  List<Case> nextPage = pager.getNext();
  allResults.addAll(nextPage);
}

System.out.println(GsonSingleton.getGson().toJson(allResults));

Example request

const params = {
  search: 'Example',
};

const allResults = [];
try {
  const pager = new CaseManagementV1.GetCasesPager(caseManagementService, params);
  while (pager.hasNext()) {
    const nextPage = await pager.getNext();
    expect(nextPage).not.toBeNull();
    allResults.push(...nextPage);
  }
  console.log(JSON.stringify(allResults, null, 2));
} catch (err) {
  console.warn(err);
}

Example request

all_results = []
pager = GetCasesPager(client=case_management_service, limit=10, search='Example')
while pager.has_next():
  next_page = pager.get_next()
  assert next_page is not None
  all_results.extend(next_page)

print(json.dumps(all_results, indent=2))

Response

Response Body

CaseList

Response of a GET /cases request

CaseList

Response of a GET /cases request.

CaseList

Response of a GET /cases request.

CaseList

Response of a GET /cases request.

CaseList

Response of a GET /cases request.

Status Code

200
Success
403
Forbidden - insufficient permission. The client has been authenticated successfully, but the permissions set for the operation forbid this operation to the specified user.

Example responses

Status 200

{
  "total_count": 69,
  "first": {
    "href": "http://support-center.cloud.ibm.com/cases?limit=0"
  },
  "next": {
    "href": "http://support-center.cloud.ibm.com/cases?limit=10&offset=10"
  },
  "last": {
    "href": "http://support-center.cloud.ibm.com/cases?limit=10&offset=60"
  },
  "cases": [
    {
      "number": "CS1234567",
      "short_description": "Test",
      "description": "test",
      "created_at": "2019-07-21 05:20:12",
      "created_by": {
        "name": "Example Name",
        "user_id": "email@example.com",
        "realm": "IBMid",
        "type": "customer"
      },
      "updated_at": "2019-07-30 21:39:40",
      "updated_by": {
        "name": "Example Name",
        "user_id": "Example Name",
        "realm": "IBMid",
        "type": "customer"
      },
      "contact": {
        "name": "Example Name",
        "user_id": "email@example.com",
        "realm": "IBMid",
        "type": "customer"
      },
      "contact_type": "Cloud Support Center",
      "status": "In Progress",
      "severity": 4,
      "support_tier": "Premium",
      "resolution": "",
      "close_notes": "",
      "invoice_number": "",
      "agent_close_only": false,
      "eu": {
        "support": false,
        "data_center": ""
      },
      "watchlist": [
        {
          "name": "Example Name",
          "user_id": "email@example.com",
          "realm": "IBMid",
          "type": "customer"
        }
      ],
      "attachments": [
        {
          "id": "28ccc7e0db12fb123456dd4b5e96191f",
          "filename": "example.png",
          "size_in_bytes": 1000,
          "created_at": "2019-06-24 15:19:36"
        }
      ],
      "url": "https://support-center.cloud.ibm.com/case-management/v1/cases/CS1234567/attachments/28acc7e0db12fb801785dd4b5e96191f",
      "resources": null,
      "comments": [
        {
          "value": "Test comment",
          "added_at": "2019-06-21 18:08:01",
          "added_by": {
            "name": "Example Name",
            "user_id": "email@example.com",
            "realm": "IBMid",
            "type": "customer"
          }
        }
      ]
    }
  ]
}

Success example

{
  "total_count": 69,
  "first": {
    "href": "http://support-center.cloud.ibm.com/cases?limit=0"
  },
  "next": {
    "href": "http://support-center.cloud.ibm.com/cases?limit=10&offset=10"
  },
  "last": {
    "href": "http://support-center.cloud.ibm.com/cases?limit=10&offset=60"
  },
  "cases": [
    {
      "number": "CS1234567",
      "short_description": "Test",
      "description": "test",
      "created_at": "2019-07-21 05:20:12",
      "created_by": {
        "name": "Example Name",
        "user_id": "email@example.com",
        "realm": "IBMid",
        "type": "customer"
      },
      "updated_at": "2019-07-30 21:39:40",
      "updated_by": {
        "name": "Example Name",
        "user_id": "Example Name",
        "realm": "IBMid",
        "type": "customer"
      },
      "contact": {
        "name": "Example Name",
        "user_id": "email@example.com",
        "realm": "IBMid",
        "type": "customer"
      },
      "contact_type": "Cloud Support Center",
      "status": "In Progress",
      "severity": 4,
      "support_tier": "Premium",
      "resolution": "",
      "close_notes": "",
      "invoice_number": "",
      "agent_close_only": false,
      "eu": {
        "support": false,
        "data_center": ""
      },
      "watchlist": [
        {
          "name": "Example Name",
          "user_id": "email@example.com",
          "realm": "IBMid",
          "type": "customer"
        }
      ],
      "attachments": [
        {
          "id": "28ccc7e0db12fb123456dd4b5e96191f",
          "filename": "example.png",
          "size_in_bytes": 1000,
          "created_at": "2019-06-24 15:19:36"
        }
      ],
      "url": "https://support-center.cloud.ibm.com/case-management/v1/cases/CS1234567/attachments/28acc7e0db12fb801785dd4b5e96191f",
      "resources": null,
      "comments": [
        {
          "value": "Test comment",
          "added_at": "2019-06-21 18:08:01",
          "added_by": {
            "name": "Example Name",
            "user_id": "email@example.com",
            "realm": "IBMid",
            "type": "customer"
          }
        }
      ]
    }
  ]
}

Create a support case to resolve issues in your account.

POST /cases

(caseManagement *CaseManagementV1) CreateCase(createCaseOptions *CreateCaseOptions) (result *Case, response *core.DetailedResponse, err error)

(caseManagement *CaseManagementV1) CreateCaseWithContext(ctx context.Context, createCaseOptions *CreateCaseOptions) (result *Case, response *core.DetailedResponse, err error)

ServiceCall<Case> createCase(CreateCaseOptions createCaseOptions)

createCase(params)

create_case(self,
        type: str,
        subject: str,
        description: str,
        *,
        severity: int = None,
        eu: 'CasePayloadEu' = None,
        offering: 'Offering' = None,
        resources: List['ResourcePayload'] = None,
        watchlist: List['User'] = None,
        invoice_number: str = None,
        sla_credit_request: bool = None,
        **kwargs
    ) -> DetailedResponse

Authorization

To call this method, you must be assigned one or more IAM access roles that include the following action. You can check your access by going to Users > User > Access.

support.case.create

Request

Instantiate the CreateCaseOptions struct and set the fields to provide parameter values for the CreateCase method.

Use the CreateCaseOptions.Builder to create a CreateCaseOptions object that contains the parameter values for the createCase method.

Request Body

Required*

CasePayload

payload to create a support case

parameter

WithContext method only

CreateCaseOptions

The CreateCase options.

CreateCaseOptions

The createCase options.

parameters

type
Required*
string
Case type.

Allowable values: [technical,account_and_access,billing_and_invoice,sales]
subject
Required*
string
Short description used to identify the case.

Possible values: length ≤ 160
description
Required*
string
Detailed description of the issue.

Possible values: length ≤ 4000
severity
number
Severity of the case. Smaller values mean higher severity.

Allowable values: [1,2,3,4]
eu
Specify if the case should be treated as EU regulated. Only one of the following properties is required.

Examples:
View
offering
Offering details.
resources
List of resources to attach to case. If you attach Classic IaaS devices, use the type and id fields if the Cloud Resource Name (CRN) is unavailable. Otherwise, pass the resource CRN. The resource list must be consistent with the value that is selected for the resource offering.

Possible values: 1 ≤ number of items ≤ 5
Examples:
View
watchlist
Array of user IDs to add to the watchlist.

Possible values: 1 ≤ number of items ≤ 100
Examples:
View
invoiceNumber
string
Invoice number of "Billing and Invoice" case type.

Possible values: length ≤ 200
Default:
slaCreditRequest
boolean
Flag to indicate if case is for an Service Level Agreement (SLA) credit request.

Default: false

parameters

type
Required*
str
Case type.

Allowable values: [technical,account_and_access,billing_and_invoice,sales]
subject
Required*
str
Short description used to identify the case.

Possible values: length ≤ 160
description
Required*
str
Detailed description of the issue.

Possible values: length ≤ 4000
severity
int
Severity of the case. Smaller values mean higher severity.

Allowable values: [1,2,3,4]
eu
Specify if the case should be treated as EU regulated. Only one of the following properties is required.

Examples:
View
offering
Offering details.
resources
List of resources to attach to case. If you attach Classic IaaS devices, use the type and id fields if the Cloud Resource Name (CRN) is unavailable. Otherwise, pass the resource CRN. The resource list must be consistent with the value that is selected for the resource offering.

Possible values: 1 ≤ number of items ≤ 5
Examples:
View
watchlist
Array of user IDs to add to the watchlist.

Possible values: 1 ≤ number of items ≤ 100
Examples:
View
invoice_number
str
Invoice number of "Billing and Invoice" case type.

Possible values: length ≤ 200
Default:
sla_credit_request
bool
Flag to indicate if case is for an Service Level Agreement (SLA) credit request.

Default: false

Example request

curl --location --request POST 'https://support-center.cloud.ibm.com/case-management/v1/cases' --header 'Content-Type: application/json' --header 'Authorization: TOKEN' --data-raw '{ "type": "technical",
  "subject": "Case subject",
  "description": "Case description",
  "severity":4,
   "offering": {
    "name": "Cloud Object Storage",
    "type": {
      "group": "crn_service_name",
      "key": "cloud-object-storage",
      "kind": "service",
      "id": "dff97f5c-bc5e-4455-b470-411c3edbe49c"
    }
  },
  "resources": [
    {
      "crn": "crn:v1:staging:public:cloud-object-storage:global:a/2dded3de4a4d4a098ebd0998be5cc845:723a59c4-9338-43fe-9dc4-e4a87cc78c8e::",
      "note": "Resource note"
    }
  ]
}'

Example request

offeringType, _ := caseManagementService.NewOfferingType(
  casemanagementv1.OfferingTypeGroupCRNServiceNameConst,
  "cloud-object-storage",
)
offeringPayload, _ := caseManagementService.NewOffering(
  "Cloud Object Storage",
  offeringType,
)

createCaseOptions := caseManagementService.NewCreateCaseOptions(
  "technical",
  "Example technical case",
  "This is an example case description. This is where the problem would be described.",
)
createCaseOptions.SetSeverity(4)
createCaseOptions.SetOffering(offeringPayload)

caseVar, response, err := caseManagementService.CreateCase(createCaseOptions)
if err != nil {
  panic(err)
}
b, _ := json.MarshalIndent(caseVar, "", "  ")
fmt.Println(string(b))

Example request

OfferingType offeringType = new OfferingType.Builder()
  .group(OfferingType.Group.CRN_SERVICE_NAME)
  .key("cloud-object-storage")
  .build();
Offering offeringPayload = new Offering.Builder()
  .name("Cloud Object Storage")
  .type(offeringType)
  .build();
CreateCaseOptions createCaseOptions = new CreateCaseOptions.Builder()
  .type("technical")
  .subject("Example technical case")
  .description("This is an example case description. This is where the problem would be described.")
  .offering(offeringPayload)
  .severity(4)
  .build();

Response<Case> response = service.createCase(createCaseOptions).execute();
Case xCase = response.getResult();

System.out.println(xCase);

Example request

const offeringType = {
  group: 'crn_service_name',
  key: 'cloud-object-storage',
};

const offeringPayload = {
  name: 'Cloud Object Storage',
  type: offeringType,
};

const params = {
  type: 'technical',
  subject: 'Example technical case',
  description: 'This is an example case description. This is where the problem would be described.',
  offering: offeringPayload,
  severity: 4,
};

try {
  const res = await caseManagementService.createCase(params);
  caseNumber = res.result.number
  console.log(JSON.stringify(res.result, null, 2));
} catch (err) {
  console.warn(err);
}

Example request

offering_type = OfferingType(
  group='crn_service_name',
  key='cloud-object-storage'
)
offering_payload = Offering(
  name='Cloud Object Storage',
  type=offering_type
)

case = case_management_service.create_case(
  type='technical',
  subject='Example technical case',
  description='This is an example case description. This is where the problem would be described.',
  offering=offering_payload,
  severity=4,
).get_result()

print(json.dumps(case, indent=2))

Response

Response Body

Case

The support case

Case

The support case.

Case

The support case.

Case

The support case.

Case

The support case.

Status Code

200
Success
403
Forbidden - insufficient permission. The client has been authenticated successfully, but the permissions set for the operation forbid this operation to the specified user.

Example responses

Status 200

{
  "number": "CS12345",
  "short_description": "string",
  "description": "string",
  "created_at": "2019-07-21 05:20:12",
  "created_by": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  },
  "updated_at": "2019-07-30 06:26:38",
  "updated_by": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  },
  "contact_type": "Cloud Support Center",
  "contact": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  },
  "status": "string",
  "severity": 0,
  "support_tier": "Free",
  "resolution": "string",
  "close_notes": "string",
  "eu": {
    "support": true,
    "data_center": "string"
  },
  "watchlist": [
    {
      "name": "John Doe",
      "realm": "IBMid",
      "user_id": "johndoe@ibm.com"
    }
  ],
  "attachments": [
    {
      "id": "string",
      "filename": "string",
      "size_in_bytes": 0,
      "created_at": "2019-07-30 06:26:38",
      "url": "string"
    }
  ],
  "offering": {
    "id": "string",
    "value": "string"
  },
  "resources": [
    {
      "crn": "string",
      "name": "string",
      "type": "string",
      "url": "string",
      "note": "string"
    }
  ],
  "comments": [
    {
      "value": "string",
      "added_at": "2019-07-30 06:26:38",
      "added_by": {
        "name": "John Doe",
        "realm": "IBMid",
        "user_id": "johndoe@ibm.com"
      }
    }
  ]
}

Success example

{
  "number": "CS12345",
  "short_description": "string",
  "description": "string",
  "created_at": "2019-07-21 05:20:12",
  "created_by": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  },
  "updated_at": "2019-07-30 06:26:38",
  "updated_by": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  },
  "contact_type": "Cloud Support Center",
  "contact": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  },
  "status": "string",
  "severity": 0,
  "support_tier": "Free",
  "resolution": "string",
  "close_notes": "string",
  "eu": {
    "support": true,
    "data_center": "string"
  },
  "watchlist": [
    {
      "name": "John Doe",
      "realm": "IBMid",
      "user_id": "johndoe@ibm.com"
    }
  ],
  "attachments": [
    {
      "id": "string",
      "filename": "string",
      "size_in_bytes": 0,
      "created_at": "2019-07-30 06:26:38",
      "url": "string"
    }
  ],
  "offering": {
    "id": "string",
    "value": "string"
  },
  "resources": [
    {
      "crn": "string",
      "name": "string",
      "type": "string",
      "url": "string",
      "note": "string"
    }
  ],
  "comments": [
    {
      "value": "string",
      "added_at": "2019-07-30 06:26:38",
      "added_by": {
        "name": "John Doe",
        "realm": "IBMid",
        "user_id": "johndoe@ibm.com"
      }
    }
  ]
}

View a case in the account that is specified by the case number.

GET /cases/{case_number}

(caseManagement *CaseManagementV1) GetCase(getCaseOptions *GetCaseOptions) (result *Case, response *core.DetailedResponse, err error)

(caseManagement *CaseManagementV1) GetCaseWithContext(ctx context.Context, getCaseOptions *GetCaseOptions) (result *Case, response *core.DetailedResponse, err error)

ServiceCall<Case> getCase(GetCaseOptions getCaseOptions)

getCase(params)

get_case(self,
        case_number: str,
        *,
        fields: List[str] = None,
        **kwargs
    ) -> DetailedResponse

Authorization

To call this method, you must be assigned one or more IAM access roles that include the following action. You can check your access by going to Users > User > Access.

support.case.read

Request

Instantiate the GetCaseOptions struct and set the fields to provide parameter values for the GetCase method.

Use the GetCaseOptions.Builder to create a GetCaseOptions object that contains the parameter values for the getCase method.

Path Parameters

case_number
Required*
string
Unique identifier of a case

Query Parameters

fields
string[]
Selected fields of interest instead of all of the case information

Allowable values: [number,short_description,description,created_at,created_by,updated_at,updated_by,contact,contact_type,status,severity,support_tier,resolution,close_notes,invoice_number,agent_close_only,eu,watchlist,attachments,resources,comments,offering]
Possible values: number of items ≥ 1, contains only unique items

parameter

WithContext method only

GetCaseOptions

The GetCase options.

GetCaseOptions

The getCase options.

parameters

caseNumber
Required*
string
Unique identifier of a case.
fields
string[]
Selected fields of interest instead of all of the case information.

Allowable values: [number,short_description,description,created_at,created_by,updated_at,updated_by,contact,contact_type,status,severity,support_tier,resolution,close_notes,invoice_number,agent_close_only,eu,watchlist,attachments,resources,comments,offering]
Possible values: number of items ≥ 1, contains only unique items

parameters

case_number
Required*
str
Unique identifier of a case.
fields
List[str]
Selected fields of interest instead of all of the case information.

Allowable values: [number,short_description,description,created_at,created_by,updated_at,updated_by,contact,contact_type,status,severity,support_tier,resolution,close_notes,invoice_number,agent_close_only,eu,watchlist,attachments,resources,comments,offering]
Possible values: number of items ≥ 1, contains only unique items

Example request

curl -X GET 'https://support-center.cloud.ibm.com/case-management/v1/cases/{case_number}?fields=number,updated_at,resources' -H 'Authorization: TOKEN' \

Example request

getCaseOptions := caseManagementService.NewGetCaseOptions(
  caseNumber,
)
getCaseOptions.SetFields([]string{
  casemanagementv1.GetCaseOptionsFieldsDescriptionConst,
  casemanagementv1.GetCaseOptionsFieldsStatusConst,
  casemanagementv1.GetCaseOptionsFieldsSeverityConst,
  casemanagementv1.GetCaseOptionsFieldsCreatedByConst,
})

caseVar, response, err := caseManagementService.GetCase(getCaseOptions)
if err != nil {
  panic(err)
}
b, _ := json.MarshalIndent(caseVar, "", "  ")
fmt.Println(string(b))

Example request

GetCaseOptions getCaseOptions = new GetCaseOptions.Builder()
  .caseNumber(caseNumber)
  .addFields(GetCaseOptions.Fields.DESCRIPTION)
  .addFields(GetCaseOptions.Fields.STATUS)
  .addFields(GetCaseOptions.Fields.SEVERITY)
  .addFields(GetCaseOptions.Fields.CREATED_BY)
  .build();

Response<Case> response = service.getCase(getCaseOptions).execute();
Case xCase = response.getResult();

System.out.println(xCase);

Example request

const fieldsToReturn = [
  CaseManagementV1.GetCaseConstants.Fields.DESCRIPTION,
  CaseManagementV1.GetCaseConstants.Fields.STATUS,
  CaseManagementV1.GetCaseConstants.Fields.SEVERITY,
  CaseManagementV1.GetCaseConstants.Fields.CREATED_BY,
];

const params = {
  caseNumber: caseNumber,
  fields: fieldsToReturn,
};

try {

  const res = await caseManagementService.getCase(params);
  console.log(JSON.stringify(res.result, null, 2));
} catch (err) {
  console.warn(err);
}

Example request

fields_to_return = [
  GetCaseEnums.Fields.DESCRIPTION,
  GetCaseEnums.Fields.STATUS,
  GetCaseEnums.Fields.SEVERITY,
  GetCaseEnums.Fields.CREATED_BY,
]

case = case_management_service.get_case(
  case_number=case_number,
  fields=fields_to_return
).get_result()

print(json.dumps(case, indent=2))

Response

Response Body

Case

The support case

Case

The support case.

Case

The support case.

Case

The support case.

Case

The support case.

Status Code

200
Success
403
Forbidden - insufficient permission. The client has been authenticated successfully, but the permissions set for the operation forbid this operation to the specified user.
404
Not Found - The requested resource does not exist.

Example responses

Status 200

{
  "number": "CS0264883",
  "short_description": "Test case that is created by a linked account",
  "description": "Test",
  "created_at": "2019-05-24 16:30:20",
  "created_by": {
    "name": "John Doe",
    "user_id": "JohnDoe@example.com",
    "realm": "IBMid",
    "type": "customer"
  },
  "updated_at": "2019-08-21 17:09:35",
  "updated_by": {
    "name": "John Doe",
    "user_id": "JohnDoe@example.com",
    "realm": "IBMid",
    "type": "customer"
  },
  "contact": {
    "name": "John Doe",
    "user_id": "JohnDoe@example.com",
    "realm": "IBMid",
    "type": "customer"
  },
  "contact_type": "Cloud Support Center",
  "status": "In Progress",
  "severity": 4,
  "support_tier": "Premium",
  "resolution": "",
  "close_notes": "",
  "invoice_number": "",
  "agent_close_only": false,
  "eu": {
    "support": false,
    "data_center": ""
  },
  "watchlist": [
    {
      "name": "Jane Doe",
      "user_id": "JaneDoe@example.com",
      "realm": "IBMid",
      "type": "customer"
    },
    {
      "name": "Jorge Doe",
      "user_id": "JorgeDoe@example.com",
      "realm": "IBMid",
      "type": "customer"
    }
  ],
  "attachments": [
    {
      "id": "f2222514dbbbf7c01785dd4b5e111973",
      "filename": "add--solid.svg",
      "size_in_bytes": 135,
      "created_at": "2019-05-29 16:42:07",
      "url": "localhost:8080/case-management/v1/cases/CS0264883/attachments/f7262514db7df7c01785dd4b5e961973"
    }
  ],
  "resources": [
    {
      "crn": "211770",
      "name": "ir-origin01.sliad.dataxu.net",
      "type": "ims",
      "url": "https://cloud.ibm.com/gen1/infrastructure/bare-metal/211770/details",
      "note": null
    },
    {
      "crn": "274300",
      "name": "rts-am269.sliad.dataxu.net",
      "type": "SoftLayer_Hardware",
      "url": null,
      "note": null
    },
    {
      "crn": "242458",
      "name": "lb108.wdc01.dataxu.com",
      "type": "ims",
      "url": "https://cloud.ibm.com/gen1/infrastructure/bare-metal/242458/details",
      "note": null
    },
    {
      "crn": "244120",
      "name": "rts-am058.sliad.dataxu.net",
      "type": "ims",
      "url": "https://cloud.ibm.com/gen1/infrastructure/bare-metal/244120/details",
      "note": null
    },
    {
      "crn": "211883",
      "name": "analytics06.sldc.dataxu.net",
      "type": "ims",
      "url": "https://cloud.ibm.com/gen1/infrastructure/bare-metal/211883/details",
      "note": null
    }
  ],
  "comments": [
    {
      "value": "Test another comment",
      "added_at": "2019-05-24 16:58:58",
      "added_by": {
        "name": "June Doe",
        "user_id": "JuneDoe@example.com",
        "realm": "IBMid",
        "type": "customer"
      }
    },
    {
      "value": "Test unresolved",
      "added_at": "2019-05-24 16:33:52",
      "added_by": {
        "name": "John Doe",
        "user_id": "JohnDoe@example.com",
        "realm": "IBMid",
        "type": "customer"
      }
    },
    {
      "value": "Close notes: ",
      "added_at": "2019-05-24 16:33:52",
      "added_by": {
        "name": "John Doe",
        "user_id": "JohnDoe@example.com",
        "realm": "IBMid",
        "type": "customer"
      }
    },
    {
      "value": "Close notes: Solution provided by an IBM support engineer",
      "added_at": "2019-05-24 16:32:09",
      "added_by": {
        "name": "John Doe",
        "user_id": "JohnDoe@example.com",
        "realm": "IBMid",
        "type": "customer"
      }
    },
    {
      "value": "Test comment",
      "added_at": "2019-05-24 16:31:32",
      "added_by": {
        "name": "John does",
        "user_id": "JohnDoe@example.com",
        "realm": "IBMid",
        "type": "customer"
      }
    }
  ],
  "offering": {
    "name": "Compute: Bare Metal",
    "type": {
      "group": "category",
      "key": "iaas:classic"
    }
  }
}

Success example

{
  "number": "CS0264883",
  "short_description": "Test case that is created by a linked account",
  "description": "Test",
  "created_at": "2019-05-24 16:30:20",
  "created_by": {
    "name": "John Doe",
    "user_id": "JohnDoe@example.com",
    "realm": "IBMid",
    "type": "customer"
  },
  "updated_at": "2019-08-21 17:09:35",
  "updated_by": {
    "name": "John Doe",
    "user_id": "JohnDoe@example.com",
    "realm": "IBMid",
    "type": "customer"
  },
  "contact": {
    "name": "John Doe",
    "user_id": "JohnDoe@example.com",
    "realm": "IBMid",
    "type": "customer"
  },
  "contact_type": "Cloud Support Center",
  "status": "In Progress",
  "severity": 4,
  "support_tier": "Premium",
  "resolution": "",
  "close_notes": "",
  "invoice_number": "",
  "agent_close_only": false,
  "eu": {
    "support": false,
    "data_center": ""
  },
  "watchlist": [
    {
      "name": "Jane Doe",
      "user_id": "JaneDoe@example.com",
      "realm": "IBMid",
      "type": "customer"
    },
    {
      "name": "Jorge Doe",
      "user_id": "JorgeDoe@example.com",
      "realm": "IBMid",
      "type": "customer"
    }
  ],
  "attachments": [
    {
      "id": "f2222514dbbbf7c01785dd4b5e111973",
      "filename": "add--solid.svg",
      "size_in_bytes": 135,
      "created_at": "2019-05-29 16:42:07",
      "url": "localhost:8080/case-management/v1/cases/CS0264883/attachments/f7262514db7df7c01785dd4b5e961973"
    }
  ],
  "resources": [
    {
      "crn": "211770",
      "name": "ir-origin01.sliad.dataxu.net",
      "type": "ims",
      "url": "https://cloud.ibm.com/gen1/infrastructure/bare-metal/211770/details",
      "note": null
    },
    {
      "crn": "274300",
      "name": "rts-am269.sliad.dataxu.net",
      "type": "SoftLayer_Hardware",
      "url": null,
      "note": null
    },
    {
      "crn": "242458",
      "name": "lb108.wdc01.dataxu.com",
      "type": "ims",
      "url": "https://cloud.ibm.com/gen1/infrastructure/bare-metal/242458/details",
      "note": null
    },
    {
      "crn": "244120",
      "name": "rts-am058.sliad.dataxu.net",
      "type": "ims",
      "url": "https://cloud.ibm.com/gen1/infrastructure/bare-metal/244120/details",
      "note": null
    },
    {
      "crn": "211883",
      "name": "analytics06.sldc.dataxu.net",
      "type": "ims",
      "url": "https://cloud.ibm.com/gen1/infrastructure/bare-metal/211883/details",
      "note": null
    }
  ],
  "comments": [
    {
      "value": "Test another comment",
      "added_at": "2019-05-24 16:58:58",
      "added_by": {
        "name": "June Doe",
        "user_id": "JuneDoe@example.com",
        "realm": "IBMid",
        "type": "customer"
      }
    },
    {
      "value": "Test unresolved",
      "added_at": "2019-05-24 16:33:52",
      "added_by": {
        "name": "John Doe",
        "user_id": "JohnDoe@example.com",
        "realm": "IBMid",
        "type": "customer"
      }
    },
    {
      "value": "Close notes: ",
      "added_at": "2019-05-24 16:33:52",
      "added_by": {
        "name": "John Doe",
        "user_id": "JohnDoe@example.com",
        "realm": "IBMid",
        "type": "customer"
      }
    },
    {
      "value": "Close notes: Solution provided by an IBM support engineer",
      "added_at": "2019-05-24 16:32:09",
      "added_by": {
        "name": "John Doe",
        "user_id": "JohnDoe@example.com",
        "realm": "IBMid",
        "type": "customer"
      }
    },
    {
      "value": "Test comment",
      "added_at": "2019-05-24 16:31:32",
      "added_by": {
        "name": "John does",
        "user_id": "JohnDoe@example.com",
        "realm": "IBMid",
        "type": "customer"
      }
    }
  ],
  "offering": {
    "name": "Compute: Bare Metal",
    "type": {
      "group": "category",
      "key": "iaas:classic"
    }
  }
}

Mark the case as resolved or unresolved, or accept the provided resolution.

PUT /cases/{case_number}/status

(caseManagement *CaseManagementV1) UpdateCaseStatus(updateCaseStatusOptions *UpdateCaseStatusOptions) (result *Case, response *core.DetailedResponse, err error)

(caseManagement *CaseManagementV1) UpdateCaseStatusWithContext(ctx context.Context, updateCaseStatusOptions *UpdateCaseStatusOptions) (result *Case, response *core.DetailedResponse, err error)

ServiceCall<Case> updateCaseStatus(UpdateCaseStatusOptions updateCaseStatusOptions)

updateCaseStatus(params)

update_case_status(self,
        case_number: str,
        status_payload: 'StatusPayload',
        **kwargs
    ) -> DetailedResponse

Authorization

To call this method, you must be assigned one or more IAM access roles that include the following action. You can check your access by going to Users > User > Access.

support.case.update

Request

Instantiate the UpdateCaseStatusOptions struct and set the fields to provide parameter values for the UpdateCaseStatus method.

Use the UpdateCaseStatusOptions.Builder to create a UpdateCaseStatusOptions object that contains the parameter values for the updateCaseStatus method.

Path Parameters

case_number
Required*
string
Unique identifier of a case

Request Body

Required*

Payload to update status of the case

Examples:

resolve

unresolve

accept

parameter

WithContext method only

UpdateCaseStatusOptions

The UpdateCaseStatus options.

UpdateCaseStatusOptions

The updateCaseStatus options.

parameters

caseNumber
Required*
string
Unique identifier of a case.
statusPayload
Payload to resolve the case.

Change Request Parameter List

parameters

case_number
Required*
str
Unique identifier of a case.
status_payload
Payload to resolve the case.

Change Request Parameter List

Resolve request

curl -X PUT 'https://support-center.cloud.ibm.com/case-management/v1/cases/{case_number}/status' -H 'Authorization: TOKEN' -d '{
"action": "resolve",
"comment": "The issue is resolved. Thank you!"
'resolution_code: 1'
}'

Unresolve request

curl -X PUT 'https://support-center.cloud.ibm.com/case-management/v1/cases/{case_number}/status' -H 'Authorization: TOKEN' -d '{
"action": "unresolve",
"comment": "The issue is not resolved!"
}'

Accept resolution request

curl -X PUT 'https://support-center.cloud.ibm.com/case-management/v1/cases/{case_number}/status' -H 'Authorization: TOKEN' -d '{
"action": "accept",
"comment": "I accept the provided resolution."
}'

Example request

statusPayloadModel := &casemanagementv1.ResolvePayload{
  Action:         core.StringPtr("resolve"),
  Comment:        core.StringPtr("The problem has been resolved."),
  ResolutionCode: core.Int64Ptr(int64(1)),
}

updateCaseStatusOptions := caseManagementService.NewUpdateCaseStatusOptions(
  caseNumber,
  statusPayloadModel,
)

caseVar, response, err := caseManagementService.UpdateCaseStatus(updateCaseStatusOptions)
if err != nil {
  panic(err)
}
b, _ := json.MarshalIndent(caseVar, "", "  ")
fmt.Println(string(b))

Example request

ResolvePayload statusPayloadModel = new ResolvePayload.Builder()
  .action("resolve")
  .comment("The problem has been resolved.")
  .resolutionCode(1)
  .build();
UpdateCaseStatusOptions updateCaseStatusOptions = new UpdateCaseStatusOptions.Builder()
  .caseNumber(caseNumber)
  .statusPayload(statusPayloadModel)
  .build();

Response<Case> response = service.updateCaseStatus(updateCaseStatusOptions).execute();
Case xCase = response.getResult();

System.out.println(xCase);

Example request

const statusPayloadModel = {
  action: 'resolve',
  comment: 'The problem has been resolved.',
  resolution_code: 1,
};

const params = {
  caseNumber: caseNumber,
  statusPayload: statusPayloadModel,
};

try {
  const res = await caseManagementService.updateCaseStatus(params)
  console.log(JSON.stringify(res.result, null, 2));
} catch (err) {
  console.warn(err);
}

Example request

status_payload_model = {
  'action': 'resolve',
  'comment': 'The problem has been resolved.',
  'resolution_code': 1,
}

case = case_management_service.update_case_status(
  case_number=case_number,
  status_payload=status_payload_model
).get_result()

print(json.dumps(case, indent=2))

Response

Response Body

Case

The support case

Case

The support case.

Case

The support case.

Case

The support case.

Case

The support case.

Status Code

200
Success
403
Forbidden - insufficient permission. The client has been authenticated successfully, but the permissions set for the operation forbid this operation to the specified user.
404
Not Found - The requested resource does not exist.
409
Conflict - The requested resource is being modified in a different request

Example responses

Status 200

{
  "number": "string",
  "short_description": "string",
  "description": "string",
  "created_at": "2019-07-30 06:26:38",
  "created_by": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  },
  "updated_at": "2019-07-31 07:26:36",
  "updated_by": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  },
  "contact_type": "Cloud Support Center",
  "contact": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  },
  "status": "string",
  "severity": 0,
  "support_tier": "Free",
  "resolution": "string",
  "close_notes": "string",
  "agent_close_only": false,
  "eu": {
    "support": true,
    "data_center": "string"
  },
  "watchlist": [
    {
      "name": "John Doe",
      "realm": "IBMid",
      "user_id": "johndoe@ibm.com"
    }
  ],
  "attachments": [
    {
      "id": "string",
      "filename": "string",
      "size_in_bytes": 0,
      "created_at": "2019-07-30 06:26:38",
      "url": "string"
    }
  ],
  "offering": {
    "id": "string",
    "value": "string"
  },
  "resources": [
    {
      "crn": "string",
      "name": "string",
      "type": "string",
      "url": "string",
      "note": "string"
    }
  ],
  "comments": [
    {
      "value": "string",
      "added_at": "2019-07-30 06:26:38",
      "added_by": {
        "name": "John Doe",
        "realm": "IBMid",
        "user_id": "johndoe@ibm.com"
      }
    }
  ]
}

Success example

{
  "number": "string",
  "short_description": "string",
  "description": "string",
  "created_at": "2019-07-30 06:26:38",
  "created_by": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  },
  "updated_at": "2019-07-31 07:26:36",
  "updated_by": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  },
  "contact_type": "Cloud Support Center",
  "contact": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  },
  "status": "string",
  "severity": 0,
  "support_tier": "Free",
  "resolution": "string",
  "close_notes": "string",
  "agent_close_only": false,
  "eu": {
    "support": true,
    "data_center": "string"
  },
  "watchlist": [
    {
      "name": "John Doe",
      "realm": "IBMid",
      "user_id": "johndoe@ibm.com"
    }
  ],
  "attachments": [
    {
      "id": "string",
      "filename": "string",
      "size_in_bytes": 0,
      "created_at": "2019-07-30 06:26:38",
      "url": "string"
    }
  ],
  "offering": {
    "id": "string",
    "value": "string"
  },
  "resources": [
    {
      "crn": "string",
      "name": "string",
      "type": "string",
      "url": "string",
      "note": "string"
    }
  ],
  "comments": [
    {
      "value": "string",
      "added_at": "2019-07-30 06:26:38",
      "added_by": {
        "name": "John Doe",
        "realm": "IBMid",
        "user_id": "johndoe@ibm.com"
      }
    }
  ]
}

Get all of the comments including work notes on an individual Case

GET /cases/{case_number}/comments

Request

Path Parameters

case_number
Required*
string
Unique identifier of a case

Response

Response Body

CaseComments

Contains a total count and an array of comment objects that excludes any work notes

Status Code

200
Success
403
Forbidden - insufficient permission. The client has been authenticated successfully, but the permissions set for the operation forbid this operation to the specified user.
404
Not Found - The requested resource does not exist.
409
Conflict - The requested resource is being modified in a different request

Example responses

Status 200

{
  "total_count": 1,
  "comments": [
    {
      "value": "This is my actual case comment!",
      "added_at": "2022-08-20 15:59:07",
      "added_by": {
        "name": "John Doe",
        "user_id": "johndoe@ibm.com",
        "realm": "IBMid",
        "type": "customer"
      },
      "sys_created_by": "IBMid-12345678US"
    }
  ]
}

Add a comment to a case to be viewed by a support engineer.

PUT /cases/{case_number}/comments

(caseManagement *CaseManagementV1) AddComment(addCommentOptions *AddCommentOptions) (result *Comment, response *core.DetailedResponse, err error)

(caseManagement *CaseManagementV1) AddCommentWithContext(ctx context.Context, addCommentOptions *AddCommentOptions) (result *Comment, response *core.DetailedResponse, err error)

ServiceCall<Comment> addComment(AddCommentOptions addCommentOptions)

addComment(params)

add_comment(self,
        case_number: str,
        comment: str,
        **kwargs
    ) -> DetailedResponse

Authorization

To call this method, you must be assigned one or more IAM access roles that include the following action. You can check your access by going to Users > User > Access.

support.case.update

Request

Instantiate the AddCommentOptions struct and set the fields to provide parameter values for the AddComment method.

Use the AddCommentOptions.Builder to create a AddCommentOptions object that contains the parameter values for the addComment method.

Path Parameters

case_number
Required*
string
Unique identifier of a case

Request Body

Required*

CommentPayload

Payload to add a comment to the case

Examples:

View

parameter

WithContext method only

AddCommentOptions

The AddComment options.

AddCommentOptions

The addComment options.

parameters

caseNumber
Required*
string
Unique identifier of a case.
comment
Required*
string
Comment to add to the case.

Possible values: length ≤ 8000
Examples:
value
_source
_lines
_html

parameters

case_number
Required*
str
Unique identifier of a case.
comment
Required*
str
Comment to add to the case.

Possible values: length ≤ 8000
Examples:
value
_source
_lines
_html

Example request

curl -X PUT 'https://support-center.cloud.ibm.com/case-management/v1/cases/{case_number}/comments' -H 'Authorization: TOKEN' -d '{
"comment": "Test comment api"
}'

Example request

addCommentOptions := caseManagementService.NewAddCommentOptions(
  caseNumber,
  "This is an example comment.",
)

comment, response, err := caseManagementService.AddComment(addCommentOptions)
if err != nil {
  panic(err)
}
b, _ := json.MarshalIndent(comment, "", "  ")
fmt.Println(string(b))

Example request

AddCommentOptions addCommentOptions = new AddCommentOptions.Builder()
  .caseNumber(caseNumber)
  .comment("This is an example comment.")
  .build();

Response<Comment> response = service.addComment(addCommentOptions).execute();
Comment comment = response.getResult();

System.out.println(comment);

Example request

const params = {
  caseNumber: caseNumber,
  comment: 'This is an example comment,',
};

try {
  const res = await caseManagementService.addComment(params)
  console.log(JSON.stringify(res.result, null, 2));
} catch (err) {
  console.warn(err)
}

Example request

comment = case_management_service.add_comment(
  case_number=case_number,
  comment='This is an example comment.'
).get_result()

print(json.dumps(comment, indent=2))

Response

Response Body

Comment

A comment in a case

Comment

A comment in a case.

Comment

A comment in a case.

Comment

A comment in a case.

Comment

A comment in a case.

Status Code

200
Success
403
Forbidden - insufficient permission. The client has been authenticated successfully, but the permissions set for the operation forbid this operation to the specified user.
404
Not Found - The requested resource does not exist.

Example responses

Status 200

{
  "value": "string",
  "added_at": "2019-07-30 06:26:38",
  "added_by": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  }
}

Success example

{
  "value": "string",
  "added_at": "2019-07-30 06:26:38",
  "added_by": {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  }
}

Add users to the watchlist of case. By adding a user to the watchlist of the case, you are granting them read and write permissions, so the user can view the case, receive updates, and make updates to the case. Note that the user must be in the account to be added to the watchlist.

PUT /cases/{case_number}/watchlist

(caseManagement *CaseManagementV1) AddWatchlist(addWatchlistOptions *AddWatchlistOptions) (result *WatchlistAddResponse, response *core.DetailedResponse, err error)

(caseManagement *CaseManagementV1) AddWatchlistWithContext(ctx context.Context, addWatchlistOptions *AddWatchlistOptions) (result *WatchlistAddResponse, response *core.DetailedResponse, err error)

ServiceCall<WatchlistAddResponse> addWatchlist(AddWatchlistOptions addWatchlistOptions)

addWatchlist(params)

add_watchlist(self,
        case_number: str,
        *,
        watchlist: List['User'] = None,
        **kwargs
    ) -> DetailedResponse

Authorization

To call this method, you must be assigned one or more IAM access roles that include the following action. You can check your access by going to Users > User > Access.

support.case.update

Request

Instantiate the AddWatchlistOptions struct and set the fields to provide parameter values for the AddWatchlist method.

Use the AddWatchlistOptions.Builder to create a AddWatchlistOptions object that contains the parameter values for the addWatchlist method.

Path Parameters

case_number
Required*
string
Unique identifier of a case

Request Body

Required*

Watchlist

Payload to add/remove users to/from the case watchlist

parameter

WithContext method only

AddWatchlistOptions

The AddWatchlist options.

AddWatchlistOptions

The addWatchlist options.

parameters

caseNumber
Required*
string
Unique identifier of a case.
watchlist
Array of user ID objects.

Possible values: 1 ≤ number of items ≤ 100
Examples:
View

parameters

case_number
Required*
str
Unique identifier of a case.
watchlist
Array of user ID objects.

Possible values: 1 ≤ number of items ≤ 100
Examples:
View

Example request

curl -X PUT 'https://support-center.cloud.ibm.com/case-management/v1/cases/{case_number}/watchlist' -H 'Authorization: TOKEN' -d
`{
"watchlist": [
{
realm: "IBMid"
user_id: "test@ibm.com"
}
]
}'

Example request

watchListUser, _ := caseManagementService.NewUser("IBMid", "abc@ibm.com")

addWatchlistOptions := caseManagementService.NewAddWatchlistOptions(
  caseNumber,
)
addWatchlistOptions.SetWatchlist([]casemanagementv1.User{*watchListUser})

watchlistAddResponse, response, err := caseManagementService.AddWatchlist(addWatchlistOptions)
if err != nil {
  panic(err)
}
b, _ := json.MarshalIndent(watchlistAddResponse, "", "  ")
fmt.Println(string(b))

Example request

User watchlistUser = new User.Builder().realm("IBMid").userId("abc@ibm.com").build();
AddWatchlistOptions addWatchlistOptions = new AddWatchlistOptions.Builder()
  .caseNumber(caseNumber)
  .addWatchlist(watchlistUser)
  .build();

Response<WatchlistAddResponse> response = service.addWatchlist(addWatchlistOptions).execute();
WatchlistAddResponse watchlistAddResponse = response.getResult();

System.out.println(watchlistAddResponse);

Example request

const watchlistUsers = [
  { realm: 'IBMid', user_id: 'abc@ibm.com' }
]

const params = {
  caseNumber: caseNumber,
  watchlist: watchlistUsers,
};

try {
  const res = await caseManagementService.addWatchlist(params)
  console.log(JSON.stringify(res.result, null, 2));
} catch (err) {
  console.warn(err)
}

Example request

watchlist_users = [
  User(realm='IBMid', user_id='abc@ibm.com')
]

watchlist_add_response = case_management_service.add_watchlist(
  case_number=case_number,
  watchlist=watchlist_users,
).get_result()

print(json.dumps(watchlist_add_response, indent=2))

Response

Response Body

WatchlistAddResponse

Response of a request when adding to watchlist

WatchlistAddResponse

Response of a request when adding to watchlist.

Examples:

View

WatchlistAddResponse

Response of a request when adding to watchlist.

Examples:

View

WatchlistAddResponse

Response of a request when adding to watchlist.

Examples:

View

WatchlistAddResponse

Response of a request when adding to watchlist.

Examples:

View

Status Code

200
Success
403
Forbidden - insufficient permission. The client has been authenticated successfully, but the permissions set for the operation forbid this operation to the specified user.

Example responses

Status 200

{
  "added": [
    {
      "name": "John Doe",
      "realm": "IBMid",
      "user_id": "johndoe@ibm.com"
    }
  ],
  "failed": [
    {
      "name": "John Doe",
      "realm": "IBMid",
      "user_id": "johndoe@ibm.com"
    }
  ]
}

Success example

{
  "added": [
    {
      "name": "John Doe",
      "realm": "IBMid",
      "user_id": "johndoe@ibm.com"
    }
  ],
  "failed": [
    {
      "name": "John Doe",
      "realm": "IBMid",
      "user_id": "johndoe@ibm.com"
    }
  ]
}

Remove users from the watchlist of a case if you don't want them to view the case, receive updates, or make updates to the case.

DELETE /cases/{case_number}/watchlist

(caseManagement *CaseManagementV1) RemoveWatchlist(removeWatchlistOptions *RemoveWatchlistOptions) (result *Watchlist, response *core.DetailedResponse, err error)

(caseManagement *CaseManagementV1) RemoveWatchlistWithContext(ctx context.Context, removeWatchlistOptions *RemoveWatchlistOptions) (result *Watchlist, response *core.DetailedResponse, err error)

ServiceCall<Watchlist> removeWatchlist(RemoveWatchlistOptions removeWatchlistOptions)

removeWatchlist(params)

remove_watchlist(self,
        case_number: str,
        *,
        watchlist: List['User'] = None,
        **kwargs
    ) -> DetailedResponse

Authorization

To call this method, you must be assigned one or more IAM access roles that include the following action. You can check your access by going to Users > User > Access.

support.case.update

Request

Instantiate the RemoveWatchlistOptions struct and set the fields to provide parameter values for the RemoveWatchlist method.

Use the RemoveWatchlistOptions.Builder to create a RemoveWatchlistOptions object that contains the parameter values for the removeWatchlist method.

Path Parameters

case_number
Required*
string
Unique identifier of a case

Request Body

Required*

Watchlist

Payload to add/remove users to/from the case watchlist

parameter

WithContext method only

RemoveWatchlistOptions

The RemoveWatchlist options.

RemoveWatchlistOptions

The removeWatchlist options.

parameters

caseNumber
Required*
string
Unique identifier of a case.
watchlist
Array of user ID objects.

Possible values: 1 ≤ number of items ≤ 100
Examples:
View

parameters

case_number
Required*
str
Unique identifier of a case.
watchlist
Array of user ID objects.

Possible values: 1 ≤ number of items ≤ 100
Examples:
View

Example request

curl -X DELETE 'https://support-center.cloud.ibm.com/case-management/v1/cases/{case_number}/watchlist' -H 'Authorization: TOKEN' -d '[
{
realm: "IBMid"user_id: "test@ibm.com"

}
]'

Example request

watchListUser, _ := caseManagementService.NewUser("IBMid", "abc@ibm.com")

removeWatchlistOptions := caseManagementService.NewRemoveWatchlistOptions(
  caseNumber,
)
removeWatchlistOptions.SetWatchlist([]casemanagementv1.User{*watchListUser})

watchlist, response, err := caseManagementService.RemoveWatchlist(removeWatchlistOptions)
if err != nil {
  panic(err)
}
b, _ := json.MarshalIndent(watchlist, "", "  ")
fmt.Println(string(b))

Example request

User watchlistUser = new User.Builder().realm("IBMid").userId("abc@ibm.com").build();
RemoveWatchlistOptions removeWatchlistOptions = new RemoveWatchlistOptions.Builder()
  .caseNumber(caseNumber)
  .addWatchlist(watchlistUser)
  .build();

Response<Watchlist> response = service.removeWatchlist(removeWatchlistOptions).execute();
Watchlist watchlist = response.getResult();

System.out.println(watchlist);

Example request

const watchlistUsers = [
  { realm: 'IBMid', user_id: 'abc@ibm.com' }
]

const params = {
  caseNumber: caseNumber,
  watchlist: watchlistUsers,
};

try {
  const res = await caseManagementService.removeWatchlist(params)
  console.log(JSON.stringify(res.result, null, 2));
} catch (err) {
  console.warn(err)
}

Example request

watchlist_users = [
  User(realm='IBMid', user_id='abc@ibm.com')
]

watchlist = case_management_service.remove_watchlist(
  case_number=case_number,
  watchlist=watchlist_users,
).get_result()

print(json.dumps(watchlist, indent=2))

Response

Response Body

Watchlist

Payload to add/remove users to/from the case watchlist

Watchlist

Payload to add/remove users to/from the case watchlist.

Watchlist

Payload to add/remove users to/from the case watchlist.

Watchlist

Payload to add/remove users to/from the case watchlist.

Watchlist

Payload to add/remove users to/from the case watchlist.

Status Code

200
Success
403
Forbidden - insufficient permission. The client has been authenticated successfully, but the permissions set for the operation forbid this operation to the specified user.
404
Not Found - The requested resource does not exist.

Example responses

Status 200

[
  {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  }
]

Success example

[
  {
    "name": "John Doe",
    "realm": "IBMid",
    "user_id": "johndoe@ibm.com"
  }
]

Add a resource to case by specifying the Cloud Resource Name (CRN), or id and type if attaching a class iaaS resource.

PUT /cases/{case_number}/resources

(caseManagement *CaseManagementV1) AddResource(addResourceOptions *AddResourceOptions) (result *Resource, response *core.DetailedResponse, err error)

(caseManagement *CaseManagementV1) AddResourceWithContext(ctx context.Context, addResourceOptions *AddResourceOptions) (result *Resource, response *core.DetailedResponse, err error)

ServiceCall<Resource> addResource(AddResourceOptions addResourceOptions)

addResource(params)

add_resource(self,
        case_number: str,
        *,
        crn: str = None,
        type: str = None,
        id: float = None,
        note: str = None,
        **kwargs
    ) -> DetailedResponse

Authorization

To call this method, you must be assigned one or more IAM access roles that include the following action. You can check your access by going to Users > User > Access.

support.case.update

Request

Instantiate the AddResourceOptions struct and set the fields to provide parameter values for the AddResource method.

Use the AddResourceOptions.Builder to create a AddResourceOptions object that contains the parameter values for the addResource method.

Path Parameters

case_number
Required*
string
Unique identifier of a case

Request Body

Required*

ResourcePayload

Payload to add a resource to a case

Examples:

View

parameter

WithContext method only

AddResourceOptions

The AddResource options.

AddResourceOptions

The addResource options.

parameters

caseNumber
Required*
string
Unique identifier of a case.
crn
string
Cloud Resource Name of the resource.

Possible values: length ≤ 600
type
string
Only used to attach Classic IaaS devices that have no CRN.

Possible values: length ≤ 100
id
number
Only used to attach Classic IaaS devices that have no CRN. Id of Classic IaaS device. This is deprecated in favor of the crn field.
note
string
A note about this resource.

Possible values: length ≤ 100

parameters

case_number
Required*
str
Unique identifier of a case.
crn
str
Cloud Resource Name of the resource.

Possible values: length ≤ 600
type
str
Only used to attach Classic IaaS devices that have no CRN.

Possible values: length ≤ 100
id
float
Only used to attach Classic IaaS devices that have no CRN. Id of Classic IaaS device. This is deprecated in favor of the crn field.
note
str
A note about this resource.

Possible values: length ≤ 100

Example request

curl -X PUT 'https://support-center.cloud.ibm.com/case-management/v1/cases/{case_number}/resources' -H 'Authorization: TOKEN' -d '{
"crn": "296878"
"note": "This resource does not work"
}'

Example request

addResourceOptions := caseManagementService.NewAddResourceOptions(
  caseNumber,
)
addResourceOptions.SetCRN(resourceCRN)
addResourceOptions.SetNote("This resource is the service that is having the problem.")

resource, response, err := caseManagementService.AddResource(addResourceOptions)
if err != nil {
  panic(err)
}
b, _ := json.MarshalIndent(resource, "", "  ")
fmt.Println(string(b))

Example request

AddResourceOptions addResourceOptions = new AddResourceOptions.Builder()
  .caseNumber(caseNumber)
  .crn(resourceCrn)
  .note("This resource is the service that is having the problem.")
  .build();

Response<Resource> response = service.addResource(addResourceOptions).execute();
Resource resource = response.getResult();

System.out.println(resource);

Example request

const params = {
  caseNumber: caseNumber,
  crn: resourceCrn,
  note: 'This resource is the service that is having the problem.',
};

try {
  const res = await caseManagementService.addResource(params)
  console.log(JSON.stringify(res.result, null, 2));
} catch (err) {
  console.warn(err)
}

Example request

resource = case_management_service.add_resource(
  case_number=case_number,
  crn=resource_crn,
  note='This resource is the service that is having the problem.',
).get_result()

print(json.dumps(resource, indent=2))

Response

Response Body

Resource

A resource record of a case

Resource

A resource record of a case.

Resource

A resource record of a case.

Resource

A resource record of a case.

Resource

A resource record of a case.

Status Code

200
Success
403
Forbidden - insufficient permission. The client has been authenticated successfully, but the permissions set for the operation forbid this operation to the specified user.
404
Not Found - The requested resource does not exist.

Example responses

Status 200

{
  "crn": "string",
  "name": "string",
  "type": "string",
  "url": "string",
  "note": "string"
}

Success example

{
  "crn": "string",
  "name": "string",
  "type": "string",
  "url": "string",
  "note": "string"
}

You can add attachments to a case to provide more information for the support team about the issue that you're experiencing.

PUT /cases/{case_number}/attachments

(caseManagement *CaseManagementV1) UploadFile(uploadFileOptions *UploadFileOptions) (result *Attachment, response *core.DetailedResponse, err error)

(caseManagement *CaseManagementV1) UploadFileWithContext(ctx context.Context, uploadFileOptions *UploadFileOptions) (result *Attachment, response *core.DetailedResponse, err error)

ServiceCall<Attachment> uploadFile(UploadFileOptions uploadFileOptions)

uploadFile(params)

upload_file(self,
        case_number: str,
        file: List[BinaryIO],
        **kwargs
    ) -> DetailedResponse

Authorization

To call this method, you must be assigned one or more IAM access roles that include the following action. You can check your access by going to Users > User > Access.

support.case.update

Request

Instantiate the UploadFileOptions struct and set the fields to provide parameter values for the UploadFile method.

Use the UploadFileOptions.Builder to create a UploadFileOptions object that contains the parameter values for the uploadFile method.

Path Parameters

case_number
Required*
string
Unique identifier of a case

Form Parameters

file
Required*
binary[]
file of supported types, 8MB in size limit

parameter

WithContext method only

UploadFileOptions

The UploadFile options.

UploadFileOptions

The uploadFile options.

parameters

caseNumber
Required*
string
Unique identifier of a case.
file
Required*
FileWithMetadata[]
file of supported types, 8MB in size limit.

parameters

case_number
Required*
str
Unique identifier of a case.
file
Required*
list[FileWithMetadata]
file of supported types, 8MB in size limit.

Example request

curl -X PUT 'https://support-center.cloud.ibm.com/case-management/v1/cases/{case_number}/attachments' -H 'Authorization: TOKEN' -F file=@/Users/test/icon.svg

Example request

exampleFileContent := "This is the content of the file to upload."

exampleFile, _ := caseManagementService.NewFileWithMetadata(io.NopCloser(strings.NewReader(exampleFileContent)))
exampleFile.Filename = core.StringPtr("example.log")
exampleFile.ContentType = core.StringPtr("application/octet-stream")

filePayload := []casemanagementv1.FileWithMetadata{*exampleFile}

uploadFileOptions := caseManagementService.NewUploadFileOptions(
  caseNumber,
  filePayload,
)

attachment, response, err := caseManagementService.UploadFile(uploadFileOptions)
if err != nil {
  panic(err)
}
b, _ := json.MarshalIndent(attachment, "", "  ")
fmt.Println(string(b))

Example request

String fileContent = "This is the content of the file to upload.";
FileWithMetadata fileWithMetadata = new FileWithMetadata.Builder()
    .filename("example.log")
    .data(new ByteArrayInputStream(fileContent.getBytes(StandardCharsets.UTF_8)))
    .contentType("application/octet-stream")
    .build();

UploadFileOptions uploadFileOptions = new UploadFileOptions.Builder()
  .caseNumber(caseNumber)
  .addFile(fileWithMetadata)
  .build();

Response<Attachment> response = service.uploadFile(uploadFileOptions).execute();
Attachment attachment = response.getResult();

System.out.println(attachment);

Example request

const exampleFileContent = 'This is the content of the file to upload.';

const fileWithMetadata = {
  data: Buffer.from(exampleFileContent),
  filename: 'example.log',
  content_type: 'application/octet-stream',
};

const filesToUpload = [fileWithMetadata]

const params = {
  caseNumber: caseNumber,
  file: filesToUpload,
};

try {
  const res = await caseManagementService.uploadFile(params)
  attachmentId = res.result.id;
  console.log(JSON.stringify(res.result, null, 2));
} catch (err) {
  console.warn(err)
}

Example request

example_file_content = b'This is the content of the file to upload.'

file_with_metadata_model = {
  'data': io.BytesIO(example_file_content).getvalue(),
  'filename': 'example.log',
  'content_type': 'application/octet-stream',
}

files_to_upload = [file_with_metadata_model]

attachment = case_management_service.upload_file(
  case_number=case_number,
  file=files_to_upload,
).get_result()

print(json.dumps(attachment, indent=2))

Response

Response Body

Attachment

Details of an attachment

Attachment

Details of an attachment.

Attachment

Details of an attachment.

Attachment

Details of an attachment.

Attachment

Details of an attachment.

Status Code

200
Success
403
Forbidden - insufficient permission. The client has been authenticated successfully, but the permissions set for the operation forbid this operation to the specified user.
404
Not Found - The requested resource does not exist.

Example responses

Status 200

{
  "id": "string",
  "filename": "string",
  "size_in_bytes": 100,
  "created_at": "2019-07-30 06:26:38",
  "url": "string"
}

Success example

{
  "id": "string",
  "filename": "string",
  "size_in_bytes": 100,
  "created_at": "2019-07-30 06:26:38",
  "url": "string"
}

Download an attachment from a case.

GET /cases/{case_number}/attachments/{file_id}

(caseManagement *CaseManagementV1) DownloadFile(downloadFileOptions *DownloadFileOptions) (result io.ReadCloser, response *core.DetailedResponse, err error)

(caseManagement *CaseManagementV1) DownloadFileWithContext(ctx context.Context, downloadFileOptions *DownloadFileOptions) (result io.ReadCloser, response *core.DetailedResponse, err error)

ServiceCall<InputStream> downloadFile(DownloadFileOptions downloadFileOptions)

downloadFile(params)

download_file(self,
        case_number: str,
        file_id: str,
        **kwargs
    ) -> DetailedResponse

Authorization

To call this method, you must be assigned one or more IAM access roles that include the following action. You can check your access by going to Users > User > Access.

support.case.update

Request

Instantiate the DownloadFileOptions struct and set the fields to provide parameter values for the DownloadFile method.

Use the DownloadFileOptions.Builder to create a DownloadFileOptions object that contains the parameter values for the downloadFile method.

Path Parameters

case_number
Required*
string
Unique identifier of a case
file_id
Required*
string
Unique identifier of a file

parameter

WithContext method only

DownloadFileOptions

The DownloadFile options.

DownloadFileOptions

The downloadFile options.

parameters

caseNumber
Required*
string
Unique identifier of a case.
fileId
Required*
string
Unique identifier of a file.

parameters

case_number
Required*
str
Unique identifier of a case.
file_id
Required*
str
Unique identifier of a file.

Example request

curl -X GET 'https://support-center.cloud.ibm.com/case-management/v1/cases/{case_number}/attachments/{file_id}' \ -H 'Authorization: TOKEN' --output {file_name}

Example request

downloadFileOptions := caseManagementService.NewDownloadFileOptions(
  caseNumber,
  attachmentID,
)

result, response, err := caseManagementService.DownloadFile(downloadFileOptions)
if err != nil {
  panic(err)
}
if result != nil {
  defer result.Close()
  buf := new(bytes.Buffer)
  _, _ = buf.ReadFrom(result)
  fmt.Println(buf.String())
}

Example request

DownloadFileOptions downloadFileOptions = new DownloadFileOptions.Builder()
  .caseNumber(caseNumber)
  .fileId(attachmentId)
  .build();

Response<InputStream> response = service.downloadFile(downloadFileOptions).execute();
InputStream inputStream = response.getResult();
if (inputStream != null) {
  String attachmentContents = IOUtils.toString(inputStream, StandardCharsets.UTF_8);
  System.out.println(attachmentContents);
}

Example request

const params = {
  caseNumber: caseNumber,
  fileId: attachmentId,
};

try {
  const res = await caseManagementService.downloadFile(params);
  responseContentType = res.headers['content-type'];
  console.log(res.result);
} catch (err) {
  console.warn(err)
}

Example request

response = case_management_service.download_file(
  case_number=case_number,
  file_id=attachment_id,
)

file = response.get_result()

print(file.content)

Response

Response type: io.ReadCloser

Response type: InputStream

Response type: NodeJS.ReadableStream

Response type: BinaryIO

Response Body

binary

Status Code

200
Success
403
Forbidden - insufficient permission. The client has been authenticated successfully, but the permissions set for the operation forbid this operation to the specified user.
404
Not Found - The requested resource does not exist.

Example responses

Remove an attachment from a case.

DELETE /cases/{case_number}/attachments/{file_id}

(caseManagement *CaseManagementV1) DeleteFile(deleteFileOptions *DeleteFileOptions) (result *AttachmentList, response *core.DetailedResponse, err error)

(caseManagement *CaseManagementV1) DeleteFileWithContext(ctx context.Context, deleteFileOptions *DeleteFileOptions) (result *AttachmentList, response *core.DetailedResponse, err error)

ServiceCall<AttachmentList> deleteFile(DeleteFileOptions deleteFileOptions)

deleteFile(params)

delete_file(self,
        case_number: str,
        file_id: str,
        **kwargs
    ) -> DetailedResponse

Authorization

To call this method, you must be assigned one or more IAM access roles that include the following action. You can check your access by going to Users > User > Access.

support.case.update

Request

Instantiate the DeleteFileOptions struct and set the fields to provide parameter values for the DeleteFile method.

Use the DeleteFileOptions.Builder to create a DeleteFileOptions object that contains the parameter values for the deleteFile method.

Path Parameters

case_number
Required*
string
Unique identifier of a case
file_id
Required*
string
Unique identifier of a file

parameter

WithContext method only

DeleteFileOptions

The DeleteFile options.

DeleteFileOptions

The deleteFile options.

parameters

caseNumber
Required*
string
Unique identifier of a case.
fileId
Required*
string
Unique identifier of a file.

parameters

case_number
Required*
str
Unique identifier of a case.
file_id
Required*
str
Unique identifier of a file.

Example request

curl -X DELETE 'https://support-center.cloud.ibm.com/case-management/v1/cases/{case_number}/attachments/{file_id}' -H 'Authorization: TOKEN' \

Example request

deleteFileOptions := caseManagementService.NewDeleteFileOptions(
  caseNumber,
  attachmentID,
)

attachmentList, response, err := caseManagementService.DeleteFile(deleteFileOptions)
if err != nil {
  panic(err)
}
b, _ := json.MarshalIndent(attachmentList, "", "  ")
fmt.Println(string(b))

Example request

DeleteFileOptions deleteFileOptions = new DeleteFileOptions.Builder()
  .caseNumber(caseNumber)
  .fileId(attachmentId)
  .build();

Response<AttachmentList> response = service.deleteFile(deleteFileOptions).execute();
AttachmentList attachmentList = response.getResult();

System.out.println(attachmentList);

Example request

const params = {
  caseNumber: caseNumber,
  fileId: attachmentId,
};

try {
  const res = await caseManagementService.deleteFile(params)
  console.log(JSON.stringify(res.result, null, 2));
} catch (err) {
  console.warn(err);
}

Example request

attachment_list = case_management_service.delete_file(
  case_number=case_number,
  file_id=attachment_id
).get_result()

print(json.dumps(attachment_list, indent=2))

Response

Response Body

AttachmentList

List of attachments in the case

AttachmentList

List of attachments in the case.

Examples:

View

AttachmentList

List of attachments in the case.

Examples:

View

AttachmentList

List of attachments in the case.

Examples:

View

AttachmentList

List of attachments in the case.

Examples:

View

Status Code

200
Success
403
Forbidden - insufficient permission. The client has been authenticated successfully, but the permissions set for the operation forbid this operation to the specified user.
404
Not Found - The requested resource does not exist.

Example responses

Status 200

{
  "attachments": [
    {
      "id": "string",
      "filename": "string",
      "size_in_bytes": 0,
      "created_at": "2019-07-31 07:26:36",
      "url": "string"
    }
  ]
}

Success example

{
  "attachments": [
    {
      "id": "string",
      "filename": "string",
      "size_in_bytes": 0,
      "created_at": "2019-07-31 07:26:36",
      "url": "string"
    }
  ]
}

Introduction

Endpoint URL

Authentication

Error handling

Pagination

Methods

Get cases in account

Authorization

Request

Query Parameters

offset

limit

search

sort

status

fields

parameter

ctx

GetCasesOptions

Offset

Limit

Search

Sort

Status

Fields

GetCasesOptions

offset

limit

search

sort

status

fields

parameters

offset

limit

search

sort

status

fields

parameters

offset

limit

search

sort

status

fields

Response

Response Body

total_count

first

next

previous

last

cases

CaseList

TotalCount

First

Href

Next

Href

Previous

Href

Last

Href

Cases

Number

ShortDescription

Description

CreatedAt

CreatedBy

Name

Realm

UserID

UpdatedAt

UpdatedBy

Name

Realm

UserID

ContactType

Contact